Director, Client Content Oversight

Job Purpose

Intercontinental Exchange Inc. (ICE) is looking for a Director, Client Content Oversight to lead our US based team. ICE is a leading global financial information services provider with an established track record of providing mission-critical, high quality financial information and value-added services, including real-time data, pricing and reference data, fixed income evaluations, security and portfolio analytics and customized financial information portals and terminals.

We seek highly motivated candidates for an opportunity to lead the Client Content Oversight team across the Americas. Client Content Oversight is responsible for ensuring ICE proprietary and 3^rd party data is licensed appropriately by our global customer base.

Responsibilities

• Drive individual and support routine customer engagements across the team to understand customer workflows and use of services.
• Document and analyze use cases and associated systems/applications related to data management, distribution, and individual end user consumption.
• Provide concise analysis and findings regarding compliance with client agreements.
• Work collaboratively with the ICE relationship teams to manage customer and business risks.
• Work with internal teams to remediate any findings and any issuance of new or amended contracts.
• Lead and further develop team members to realize their full potential.
• Develop relationships with various internal stakeholders, and external customers to promote and support the advancement of the Client Content Oversight program.
• Identify and implement process improvement enhancements across internal workflows.
• Drive and participate in management initiatives and ad-hoc special projects.
• Build a solid understanding of the Fixed Income & Data Services product suite.

Knowledge and Experience

• Bachelor's degree (or foreign equivalent) is required
• 10+ years of financial data and content licensing experience with a market data vendor and/or market data management within a financial institution
• 7+ years negotiating commercial agreements with excellent negotiation skills
• A minimum of 7+ years management experience is required
• Knowledge of financial services player types and associated desktop and feed workflows
• Strong familiarity with vendor and exchange data policies with respect to pricing, reference, corporate action, real-time, derived, and index data
• Relationship management experience a plus, particularly across senior leadership teams
• Maintain an entrepreneurial spirt and the mindset to keep moving forward despite challenges
• Advanced proficiency with MS Office Suite
• Excellent communication skills
• FISD FIA certification a plus