Trainer

This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. For all hires in Minneapolis, Virginia, Maryland, or Washington, D.C. area, you will be required to work in the office for a minimum of four (4) days per week.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is for a Trainer supporting the Optum Shared Services RCM business operations, to include Acute and Ambulatory, Acute and Ambulatory Patient Financial Services- PFS. The responsibilities of this position will be to deliver the training curriculum needed to support the business units serviced. The person will deliver process, procedure and systems training for multiple claim platforms and ancillary systems associated with Optum or its clients through the UHG cultural/values lens. May also deliver soft skills training. The candidate will work closely with the Operational Teams to identify training opportunities and implement strategies to conduct that training and make the staff more efficient

This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM CST. It may be necessary, given the business need, to work occasional overtime or at weekends.

This will be on the job training and the hours during training will be normal business hours, Monday - Friday.

Primary Responsibilities:

• Training Delivery - facilitate training courses based on developed curriculum
• Learner Performance Management - manage classroom performance and behavior in coordination with learner's leader
• Learner Support - Pre and Post Training support as required to support training prerequisites and on the job training/support follow-up post training
• Training Content Contribution - contribute to curriculum development and process updates related to developed curriculum
• Deliver training using multiple mediums - classroom, webinar, blended learning approaches
• Training Delivery - 60-70%
  • Conduct training for newly hired operational team members on core systems, processes, and applications
  • Provide training on culture and values aligned with Our United Culture
  • Deliver continuing education, up skill, and performance improvement training as necessary
• Training Preparation, Development, and Follow Up - 20-30%
  • Participate in the instructional design and development process as necessary for large scale curriculum design projects
  • Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
  • May enroll and grant credit in Learning Management System for courses administered
  • Maintain expertise as needed in functional areas supported
  • Plan, prepare and teach back new material prior to class start (side by sides, self-study, and live practice)
  • Conduct applicable log in labs
  • Provide on the job training/support follow-up post training
• Other Duties as Assigned - 5-10%

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age or older
• 3+ years in business management, training or other field of study that supports job role
• 3+ years of experience delivering training in a business operation, corporate, or sales environment
• Experience with Epic, particularly in back-end functionality and workflows
• Understanding of revenue cycle processes in both acute and ambulatory care settings
• Agility in adapting to adult learning styles and interactive delivery methods
• Experience in training in classroom, webinar and blended learning environments
• Ability to train a diverse range of audiences, including external vendors, Internal employees, leadership teams, entry-level staff
• Proficient use of Virtual Training Platform (WebEx, Teams, Zoom,...)
• Ability to Travel domestically up to 25% of the time
• Ability to work position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM - 5:00 PM CST. It may be necessary, given the business need, to work occasional overtime or at weekends.

Preferred Qualifications:

• 3+ years of experience in healthcare revenue cycle management services
• Experience utilizing adult learning principles to deliver training in a corporate environment
• Hands-on experience using and/or training others on MDIV and MMIS platforms.

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Excellent verbal and written skills
• Strong interpersonal skills
• Possess excellent time management and prioritization skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $28.27 - $50.48 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.