Microsoft 365 Administrator

Years of Experience: 10 years of experience

Education Requirements: Bachelor's degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience

Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description:

The Microsoft Administrator II or equivalent is responsible for managing and maintaining the agency's Microsoft-based IT infrastructure. This role includes overseeing the deployment, configuration, and support of Microsoft technologies such as Windows Server, Active Directory, Exchange, and Office 365 (O365), SharePoint, Teams, and Azure. The administrator ensures the secure, stable, and efficient operation of these systems by performing regular updates, backups, and troubleshooting tasks. Key responsibilities include managing user accounts, permissions, and access controls to ensure system integrity and security. Microsoft Administrator II collaborates with cross functional IT teams to support various and OCIO specific projects and initiatives, providing technical expertise to ensure Microsoft technologies are effectively integrated into the agency's overall IT strategy.

Responsibilities:

Managing and maintaining Microsoft-based IT infrastructure, including

Windows Server, Windows 11, Entra ID, Active Directory, Intune,

Exchange, and Office 365.

* Overseeing the deployment, configuration, and support of existing and

future migrations Microsoft technologies.

* Performing regular updates, backups, and troubleshooting to ensure

systems run smoothly and securely.

* Managing user roles, permissions, and access controls to maintain a secure

IT environment.

* Collaborating with stakeholders to support various projects and initiatives.

* Providing technical expertise and ensuring servers, endpoints, and

Microsoft services are effectively integrated into NCUA's overall IT

strategy.

* Monitoring system performance and addressing any issues that arise.

* Implement and manage security policies to meet NCUA baselines,

executive directives, and security requirements.

* Developing and maintaining documentation for system configurations and

procedures.

* Providing technical support and guidance to end-users and other IT staff.

* Participating in disaster recovery planning and testing.

* Ensuring compliance with industry standards and regulatory

requirements.

* Managing software deployment and updates through tools like SCCM and

Intune.

* Implementing and maintaining monitoring systems for proactive and

reactive support.

* Participating in on-call schedules and patch rotations to ensure continuous

system availability.

* Maintaining M365 Conditional Access Policies.

Required Skills:

* Bachelor's degree in computer science, Information Systems, Engineering, or related field, or equivalent practical experience.

* Ten yrs experience in relevant IT areas, including: end user systems support; automated server builds; cloud-based deployments; data center deployments.

* Demonstrated experience in engineering, migration, troubleshooting, and support of the following technologies: Entra ID, Active Directory, Exchange Online O365, SharePoint, Microsoft Teams, Microsoft Azure

* Public trust security clearance

Preferred Skills

* Microsoft (MS) Certified Solutions Associate or similar Microsoft certifications appropriate to the technologies listed above preferred

Soft Skills:

* Organizational Skills: Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

* Team Work: Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

* Communications: Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

* Quantitative Management: Ability to determine process measures and track to determine process effectiveness and efficiency.

* Results oriented: Able to drive things forward regardless of personal interest in the task.