Manager-Transaction Flow/Full Time/Hybrid-Troy

GENERAL SUMMARY:

The Transaction Flow Manager leads a dedicated consultative support team that partners with Patient Access, Central Authorization, Insurance Recovery, Payment Posting, and Patient Pay operations to design, automate, optimize, and monitor every transaction from the first patient encounter through final payer adjudication. The team delivers deep analytics, root-cause investigations, and process-improvement development so frontline departments can prevent errors, submit clean claims, and resolve denials quickly and accurately. A core prevention strategy includes proactive collaboration with payer leadership to align policies and reduce administrative burden for both payer and provider. The team also provides continuous surveillance of key revenue-cycle performance indicators, turning data into actionable insights for operational leaders. While operations retain day-to-day production control, the Manager and team - as owners of the process - supply the insights, standards, and continuous-improvement discipline that drive best-in-class revenue-cycle performance.