Manager, Community Products

Position Summary

The Manager, Community Products will manage, direct, and supervise all aspects of the Bank's several statutory and voluntary products (First Front Door/Keys, Community Lending Program, Home4Good and Banking On Business).

Primary Success Factors

• Manages, directs, and supervises all aspects of FHLBank's First Front Door (FFD), First Front Door Keys (Keys), Banking On Business (BOB), Community Lending Program (CLP) and Home4Good. FFD and CLP are statutory products and Keys, BOB and Home4Good are voluntary products.

• Supervises and manages, as direct reports, the work of several analysts supporting the products. Exercises the usual authority of a manager including personnel decisions regarding hiring, training, and development, assigning work, performance management, salary actions, and initiating corrective actions and terminations.

• Manages workload, assignments and services level thresholds for the analysts, contractors, consultants, and other Bank staff completing the operations work.

• Responsibilities include developing market opportunities, sales strategy, marketing, operations, and compliance, including direct interaction with Federal Housing Finance Agency (FHFA) examination staff

  • Oversees business strategy for FFD, Keys, BOB, CLP and Home4Good and completes specific tasks including recommending business strategy, policy, workflow, procedures, and risk assessments

  • Responsible for member and stakeholder education and technical assistance

  • Responsible for the workflow, procedures, compliance, and risk assessments related to the portfolio of FFD, Keys, BOB, CLP and Home4Good disbursement of funds, file management, modifications, extensions and overall compliance, including remediation and settlements

  • Responsible for the preparation of the annual funding rounds including system testing, internal and external form and materials development and communication strategies

  • Responsible for managing all aspects of the funding rounds, including directing the entire community investment team, contractors, and other Bank staff in terms of assignments and scheduling, and the preparation of funding round recommendations to management and the Board of Directors (Board).

  • Makes final eligibility decisions, approves disbursement of funds and monitoring, and reviews analysts' recommendations to ensure compliance with policies, procedures, and regulation

  • Uses significant judgement to makes decisions on difficult and unique transactions and compliance issues; and directly handles member, strategic partner and end user issues and complaints

• Responsible for the development of the set-aside components included in the annual AHP Implementation Plan, which is FFD's policy document required by regulation to be approved by the Affordable Housing Advisory Council and the Board of Directors. The role is also responsible for providing input into the Community Investment Department's (CID) portion of the Bank's Strategic Plan, periodic Needs Assessments and engages in other specialized reports and analysis.

  • Oversees relevant work related to the annual Targeted Community Lending Plan and periodic district needs assessment.

  • Participates in business strategy, including changes policy in the Board-level Community Investment Products Policy

  • Ensures compliance with statue, regulations and Board and management policies governing the products under span of control to ensure safe and sound business operations

• Creates and executes sales, education, technical assistance, and relationship-building for all products under the position's span of control. Engages members to increase community investment product use to achieve the Bank-wide incentive member use goal:

  • Tactics will include: presentations at conferences and workshops, direct sales with members, including C-Suite, phone sales and participation at trade events

  • Provides excellent customer service and supports relationship development with the Bank's strategic partners and other stakeholders necessary to encourage member use of the Bank's community investment products, and forges new alliances between members, community-based organizations, other funding entities and for-profit developers to better leverage community investment resources.

• Serves as emcee or Bank spokesperson at events with members of Congress, conferences, Bank-sponsored workshops, and other events; in cooperation with Government Relations, identifies opportunities for events with members of Congress and participates in planning and execution.

• Supports the Affordable Housing Advisory Council.

• Supports the community Investment-focused diversity and inclusion strategy for the Bank's Community Investment (CI) products. Completes market assessments, including stakeholder engagement, to create targeted product strategies, including outcomes, that will increase our CI product's funding awards for diverse people, entities, and communities. Actions may require revisions to existing products and/or new product development. Executes an outreach plan to members and other stakeholders to engage targeted entities to achieve the Bank's diversity and inclusion objectives. Also executes required changes to policy, procedures, agreements, and process to achieve objectives.

• Creates and makes presentations on community investment products to multiple audiences:

  • Audiences include Board of Directors, Affordable Housing Advisory Council (Council), Bank management, Bank employees, members, community stakeholders, strategic partners

  • Develops and conducts workshops and webinars to educate members and partners on the community investment products available and other community investment opportunities

  • Works with Communications to create product material, case studies and website updates

• Advises the Bank's Board of Directors, Council and Bank management on market opportunities and effectiveness of the Bank's community investment products; identifies issues and needs of the District and recommends initiatives which may be undertaken to meet these needs.

• Manages technology for the products, including bug fixes and enhancements. Advocates, recommends, and participates in enhancements to FFD Online. Serves as a business liaison to Information Technology and participates in submitting tickets, project planning, writing system requirements, testing and implementation. Oversees the creation of external and internal resources and guides for online systems.

• Responsible for the timely and accurate updates and reports, including updates to policies and procedures, FHFA reporting, 10k reporting, monthly product reconciliations, and Board, Council, and management reports (such as monthly business report, EUAs, monthly goals updates, related parties, etc.)

• Cooperates with the Manager, Compliance and Quality Assurance in the development of: annual monitoring plan, risk assessment, key risk indicators, fraud tracking, debarred and suspended list, quarterly and annual financial reporting and controls, FHFA exam, the semi-annual Board compliance report, and other compliance matters, as needed.

• Performs community investment product related research and development by conducting market analysis and tracking the usage and effectiveness of products and initiatives. Recommends enhancements to the community investment products and marketing strategies and material. Explores opportunities to expand the use of other Bank products (e.g. letters of credit, bond purchases, MPF) for community-related purposes.

Required Experience

• Bachelor's degree or equivalent work experience

• Master's degree preferred,

• 5 years of progressive experience in affordable housing development/finance, mortgage finance, community service/investment, examination, auditing, compliance and/or banking

• 1 year managing people is required

• Experience managing a program, product or process is preferred

• Experience in affordable housing, community development or real estate development is required

• Advanced training and certification in affordable housing, community development, banking, or real estate through quality training programs is a plus

It is the policy of the Federal Home Loan Bank of Pittsburgh to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, religion, color, sex, national origin, age, disability status, genetic information, veteran's status, ancestry, sexual orientation or status as a parent as defined by applicable law. It is the Bank's policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.