Web Content Specialist (Temporary, Long-Term Up to 1 Year)

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

How your work would contribute to our organization and the Twin Cities region:

The Web Content Specialist plays a key role in maintaining, organizing, and improving the quality of content on metrotransit.org. This position supports the conversion of metrotransit.org from the current MojoPortal Content Management System (CMS) to Umbraco, helps shape ongoing content management processes, and works closely with subject matter experts (SMEs) across the organization. Once the CMS conversion is complete, this role will assist with content updates in Umbraco, maintain documentation, support analytics requests, and lead annual content audits to ensure the site remains fresh and relevant.

NOTE: This position is eligible for a hybrid (both remote and onsite) telework arrangement, requiring onsite work two (2) times per week. The candidate's permanent residence must be in Minnesota or Wisconsin. This is a temporary, long-term employment for up to one (1) year.

During CMS Migration

• Contact Subject Matter Experts (SMEs) across departments via phone, MS Teams, or email to coordinate the transfer of their content.
• Maintain and update a database of pages that require review, discussion with SMEs, deletion, or migration.
• Report weekly to the Web Product Manager and Creative Services Manager on completed work, blockers, and next steps.
• Perform content migration from MojoPortal to Umbraco using established templates and content types.
• Ensure alignment between content in the existing MojoPortal site and the new Umbraco site throughout the migration process.
• Assist the Web Product Manager and Service Owner with developing and documenting content management processes and training materials for SMEs.

After CMS Migration is Complete

• Support ongoing content management in Umbraco, including making content updates and creating new webpages using standard templates and content types, referencing wireframes or design files as needed.
• Proactively identify the need for new content types or other development work to support ongoing content creation and maintenance on metrotransit.org.
• Maintain documentation for content management processes, procedures, and training resources.
• Develop a standard operating procedure for annual content inventory and audits, including stakeholder communication, reviewing workflows, and gathering content update requirements.
• Execute the annual content inventory and audit procedure once approved.
• Use Siteimprove analytics (page views, visits, etc.) to help stakeholders make informed content decisions.

Any of the following combinations of work experience in administrative support in a customer-facing website and completed education.

• High school diploma/GED with four (4) years of experience
• Associate's degree with two (2) years of experience

• Completion of bachelor's degree in Computer Science, Computer Information Systems, Data Analytics, or similar with six (6) months of experience
• Advanced knowledge building and maintaining large format spreadsheets in Microsoft Excel
• Strong knowledge of HTML and CSS
• At least six months of administrative experience supporting a website or CMS migration project
• Ability to perform timely triage on incoming communications related to the project
• Strong customer service and communication skills to coordinate content updates with SMEs across the agency
• Excellent time management and organizational skills
• Familiarity with the Umbraco CMS
• Familiarity with Siteimprove analytics platform
• Familiarity with the Metro Transit system and metrotransit.org

• Strong knowledge of HTML and CSS
• Skills in organizing large databases of content and keeping them updated
• Able to display independent judgment, and initiative in solving a variety of problems
• Able to have a high degree of accuracy

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary, excellent benefits and a good work/life balance.
• Career advancement opportunities.

More about why you should join us!

Union/Grade: Non Represented/Grade D
FLSA Status: Non-Exempt
Safety Sensitive: No
Work Environment: You would perform your work in a standard office setting. Work may sometimes require travel between your primary work site and other sites.
Our long-term temporary (up to 2 years) positions are fully benefits eligible.

What steps the recruitment process involves:

• We review your minimum qualifications.
• We rate your education and experience.
• We conduct a structured panel interview.
• We conduct a selection interview.

If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.

IMPORTANT:If you make a false statement or withhold information, you may be barred from job consideration.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply. If you have a disability that requires accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.