Manager, Client Services (Festivals & Greenfield) - AXS

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events - from concerts and festivals to sports and theater - at some of the most iconic venues in the world. Since our founding in 2011, we've consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We're passionate about improving the fan experience and providing game-changing solutions for our clients, and we're always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

AXS is seeking a Manager, Client Services to join our Festivals team in Scottsdale, AZ. This role manages the relationship with venue clients within their discipline, supervising a team of leads and specialists who provide front-line, top-notch service and support for ticketing managers at some of the most iconic events across the country. Equal parts relationship manager and tech support, Client Services staff are experienced ticketing professionals who advise, assist, and advocate for our ticketing venue partners and provide support for all AXS products and services. Each Manager develops close relationships with the clients they serve, are the primary resource for all event configuration and box office inquiries, and are on the department's leadership team.

What Will You Do?

• Participates in the interview, selection, and training of Client Services Supervisors, Leads, and Specialists who report to them.
• Monitors all incoming support requests and assigns associated tasks to members of the staff, ensuring prompt communication and follow-up with clients and a timely resolution of any critical issues.
• Works to troubleshoot and resolve product and service-related issues, configures events, develops positive client relationships, and conducts themselves and their staff in a manner that exemplifies our high service standards.
• Assists the Director Client Services in implementing new AXS clients by leading the creation of system elements, template events and offers, cutover events, fees, etc. necessary to transition the client onto the AXS platform. Serves as the primary Client Services relationship for any new clients added to their team.
• Monitors the performance, productivity, and skill development of all members of their team, providing any necessary training, and ensuring their staff are meeting or exceeding our service standards.
• Participates in rolling out new policies, procedures, products, and services to their clients, and communicating critical information about these items to their staff.
• Actively participates in shared Client Services management responsibilities, including creating and publishing the staff schedule and serving as the manager on duty for all junior Client Services staff, as needed.

What Will You Bring?

• BA/BS Degree (4-year)
• 4-6 years of related experience
• Experience in leading a high-functioning customer service team
• Live event ticketing and event programming experience
• Advanced event programming experience across multiple venue/event types
• Adept at problem-solving and decision-making in a high-pressure environment
• Committed to collaboration and teamwork
• Committed to ongoing education and skills development to stay on top of technical advances
• Adept at execution and delivery (planning, delivering, and supporting) skills.
• Adaptable; able to pivot as priorities and processes change.

Pay Scale: $53,349.30- $80,023.50

Bonus:This position is eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings. Currently, full time employees are eligible for these benefits on the first day of employment.

*Employer does not offer work visa sponsorship for this position.

What's in it for You?

• Extraordinary People - we're not kidding!
• Meaningful Mission- Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning - Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging- A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

Curious about the typical interview process for this position? Here's what to expect:

• Stage 1: 20-30 min virtual interview (recruiter)
• Stage 2: Take-home assessment
• Stage 3: 45-min virtual interview (hiring manager)
• Stage 4: 45-min virtual or onsite interview (leadership)

*This schedule may be subject to change.

More about AXS

AXS,a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California,AXS employs more than 900 professionals in multiple locations worldwide. In each location you'll find a team of dedicated, diverse employees (we've dubbed ourselves "Fanatix") who create groundbreaking products and services in a fun, fast-paced environment.

More about AEG

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

We are dedicated to a diverse, inclusive and authentic workplace, so if you're excited about this role but can't "check every box"in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.

We're an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis ofrace, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.