Applications Analyst I

Hourly Pay Range:

Application Analyst I

Job Summary:

As an Application Analyst I at Endeavor Health, you will be responsible for supporting an assigned application portfolio, including designing, documenting, implementing, and testing software or application solutions. A key focus is the efficient monitoring and management of issue resolution through timely ticket closure. You will also participate in implementation of new workflows and products in alignment with the organization's strategic goals.

To be successful in this role, you will be expected to learn the latest solutions and technologies and advocate for the adoption of industry best practices.

Position Highlights:

• Position: Applications Analyst I
• Hybrid
• Location: Warrenville, IL
• Full Time/Part Time: Full time
• Hours: Monday-Friday, 8am - 4:30pm
• Required Travel: Local travel between sites and occasional nonlocal travel is encouraged to support ongoing professional development and portfolio specific education

What you will do:

• Assist in designing, documenting, configuring, implementing and testing software/application solutions. Act as builder and participate in meetings with operations to communicate technical options that involve the use of Ambulatory and Population Health workflows, reporting tools, and decision support. Work closely with the Quality operational team, EDW, and Data Analytics teams to assist with solutions for workflow issues and optimizations to improve quality of care for our patients while balancing regulatory requirements for documentation and reporting. 30%
• Works to resolve routine system incidents and requests in a timely manner for assigned tickets, escalating to senior members for support when needed. 30%
• Participates in vendor calls on issues/upgrades 5%
• Participates in function and unit testing of software/application solutions and contributes to the continuous improvement of processes. 5%
• Prepare documentation, tip sheets and reports related to projects following established procedures. 10%
• Participate in integrated workgroups/projects. 10%
• Stay up to date on the latest trends and innovations in relevant technologies. 10%
• Other duties as assigned

What you will need:

Education:

• Associates degree in computer science, business management or related field

Certifications:

• Certifications specific to portfolio of responsibility or obtained within 90 days of hire
  • EpicCare Ambulatory
  • Epic Healthy Planet

Experience:

• Without bachelor's degree, two (2) years of relevant IT experience or relevant end user experience

Benefits (For full time or part time positions):

* Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

* Premium pay such as shift, on call, holiday and more based on an employee's job (For eligible positions)

* Incentive pay for select positions

* Opportunity for annual increases based on performance

* Career Pathways to Promote Professional Growth and Development

* Various Medical, Dental, Pet and Vision options

* Tuition Reimbursement

* Free Parking

* Wellness Program Savings Plan

* Health Savings Account Options

* Retirement Options with Company Match

* Paid Time Off and Holiday Pay

* Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish

(Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.