Accounts Payable Customer Service Specialist

Summary

Job Description:

Baptist Health is looking for an Accounts Payable Customer Service Specialist to join their team. This is a remote work position for candidates residing in KY or IN

The Accounts Payable Customer Service Specialist is responsible for handling a high volume of inquiries from both internal and external customers received by telephone or email in the Accounts Payable Shared Service Center. The Customer Service Specialist attentively discerns requests, gathers data, analyzes and takes corrective action to resolve inquiries, escalates critical issues, and educates suppliers and Baptist locations on the Payables department policies and best practices for invoice processing. While representing the Accounts Payable department, the individual displays a high level of professionalism to maintain strong working relationships with Baptist locations, suppliers, and other departments.

Essential Duties:

• Investigates and resolves questions, late notices, credit holds, disconnects, or discrepancies for suppliers or site locations utilizing the best practices established for invoice research.

• Research invoice discrepancies and works with Accounts Payable Specialists to resolve denied vouchers or alleviate voucher and payment holds.

• Examines and solves issues associated with vouchers or credit memos involving Accounts Payable Specialists when necessary.

• Analyzes root cause of recurring processing and payment issues and collaborates with management team and Accounts Payable Specialists to identify solutions.

Qualifications:

• High School/GED

• 3 years job-related experience.

• Experience processing payables in a shared service/call center or a multi-location environment preferred.

• Strong phone contact handling skills and active listening.

• Advanced computer skills including proficiency in Microsoft Office Suite particularly Outlookand Excel with ability to perform V Lookups and create pivot tables.

• Basic knowledge of Accounting and GAAP required with experience in healthcare preferred.

5 days a week; 7:30am-4:00pm

Work Experience

Education