CIC Strategic Programs, Readiness Program Manager

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The CIC Strategic Program Team is seeking a highly organized and detail-oriented Readiness Program Manager to support governance and business operations across Cloud Success Teams. In this role, you will be responsible for driving governance processes that ensure consistency, accountability, and compliance across Cloud Success. You will oversee readiness deliverables, maintain NPI (New Product Introduction) trackers, and ensure all commitments are completed on time. You will also manage operational tasks such as reporting, stakeholder engagement, and project coordination - enabling efficient execution and visibility across programs. Success in this role will ensure that internal stakeholders are empowered with the information they need to deliver exceptional customer engagements. This role is ideal for someone who thrives in a fast paced environments enjoys bringing clarity to complex programs, and is passionate about driving operational excellence.

Responsibilities:

Program Management

• Provide structured program management support for readiness initiatives to drive consistency across Cloud Success teams in support of product lifecycle.

• Serve as a central point of contact for readiness activities, driving governance processes across Cloud Success programs to ensure alignment with established frameworks, standards, and due dates.

• Partner with cross-functional stakeholders to ensure adherence to readiness and governance expectations, including coordination of cross-functional handoffs, ensuring transitions are clear and efficient.

• Conduct Weekly Readiness Reviews to enforce standards and compliance across monthly deliverables (e.g. roadmaps, product asks, content, etc.)

• Process oversight and communication across readiness channels (including frameworks and documentation guidance)

• Maintain centralized readiness HUB containing monthly readiness deliverables, and general 'self-service' content across all clouds

• Promotes launch checklists to ensure operational launch readiness handoffs especially as it relates to Case Routing, Taxonomy, etc.

• Uphold quality standards & consistency across required deliverables

• Facilitates baseline cross-cloud aggregation (potential AI opportunities)

Stakeholder Management

• Cultivate and maintain strong, strategic relationships with key stakeholders within CIC Strategic Programs, the broader Cloud Success organization and cross-functional teams to drive alignment, shared ownership and accountability.

• Coordinate and facilitate all stakeholder engagement (including meetings, workshops, and communications) to ensure transparency, gather critical feedback, and foster an engaged community.

• Act as a central communication hub, supporting and refining strategies to ensure consistent, timely updates and effective collaboration across leadership and delivery teams.

• Proactively identify, manage, and resolve stakeholder risks and issues, escalating critical concerns to leadership when necessary to maintain seamless program delivery.

• Identify and engage the right individuals to collaboratively solve program-related challenges, incorporating stakeholder requirements into project plans and ensuring all needs and expectations are met.

Reporting

• Own the tracking and analysis of new product innovation, key program data, readiness metrics, deliverable completion, and performance metrics against past trends and goals.

• Participate in the data preparation and presentation for monthly and quarterly business reviews (MBRs/QBRs), providing data-driven insights for executive consumption.

• Maintain program dashboards and trackers, ensuring data integrity and consistency across all reporting channels.

• Own monthly compliance tracking and readout to Cloud Success Leaders to drive accountability.

• Identify and implement operational efficiencies in reporting and data collection processes to enhance accuracy and consistency in program execution.

Qualifications

• Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Proven experience in program management.

• Strong understanding of product lifecycle, product launch requirements and Customer Success delivery roles.

• Excellent organizational and time management skills with exceptional attention to detail.

• Demonstrated ability to manage multiple priorities and deadlines simultaneously.

• Effective communication and interpersonal skills.

• Proficient in data tracking and analysis.

• Proven ability to drive accountability and consistency in a fast-paced, cross-functional environment.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.