Patient Service Representative-OBGYN

Description

Clerical/Administrative Support
Req #: 58305

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Job Title: Patient Service Representative

MaineHealth Obstetrics and Gynecology - Norway | MaineHealth

Location: Ripley Building, 3rd Floor - 193 Main Street, Norway, ME

Position Summary:
MaineHealth is seeking a compassionate, detail-oriented Patient Service Representative (PSR) to join our OB/GYN team in Norway, Maine. In this patient-facing role, you will be the first point of contact for patients and families, providing exceptional customer service and supporting the daily operations of our busy clinical practice.

Key Responsibilities:

• Greet and check in patients, ensuring accurate demographic and insurance information.
• Schedule appointments, manage phone calls, and support coordination of patient flow.
• Collect co-pays and handle basic billing inquiries.
• Maintain a welcoming, organized front desk environment.
• Collaborate with clinical staff to support high-quality patient care.
• Uphold MaineHealth values while serving as a reliable and professional representative of the practice.

Schedule & Work Expectations:

• Core Schedule: Three (3) eight-hour days - Monday, Wednesday, and Thursday.
• Weekend Rotation: Participation in the Pediatric weekend rotation, working one weekend day every six weeks from 8:00 AM-12:00 PM.
• Consistency: This is a consistent schedule aside from the weekend rotation.
• Flexibility: Candidates must be willing to work additional hours as needed to support practice needs.
• On-site Only: Because this role is fully patient-facing, remote work is not available.

What We're Looking For:

• Strong communication and customer-service skills
• Ability to multitask in a fast-paced environment
• Previous medical office or front-desk experience preferred
• Positive attitude and team-oriented mindset

Required Minimum Knowledge, Skills, and Abilities (KSAs):

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Previous office experience with medical office experience preferred.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

Why MaineHealth?
As part of the MaineHealth system, you'll join a mission-driven organization committed to keeping our communities healthy. We offer competitive benefits, opportunities for career growth, and a supportive work culture where your contributions matter.

If you have questions about this role, please contact rebecca.rand@mainehealth.org