Director - Practice Operations, Palliative Care

Description

Management/Leadership
Req #: 58570

We are seeking a dynamic and experienced Director of Practice Operations to lead and oversee the daily operations of our Southern Region Palliative Care practice. This full-time role is responsible for ensuring efficient workflows, optimizing patient care delivery, managing budgets, and fostering a culture of excellence and collaboration among clinical and administrative teams. The ideal candidate will bring strong leadership skills, a strategic mindset, and a commitment to compassionate care, with proven experience in ambulatory practice operations and leading teams. Join us in making a meaningful impact on patients and families through high-quality palliative care services.

This is a unique opportunity to join a team of professionals dedicated to delivering compassionate, patient-centered palliative care that enhances quality of life and provides holistic support for patients and families throughout serious illness.

This role is on site with office location based in Scarborough, with frequent travel to Maine Medical Center Portland and Biddeford campuses, and occasional travel to other locations within the MaineHealth service area.

Summary:
The Director - Practice Operations role is responsible for managing all operational aspects of the practice sites to ensure quality patient care. Responsible and accountable for practice culture and engagement, management and staff development, recruiting and retention of management, staff and providers, and financial performance. Collaborates with peers and also with a multidisciplinary team (Information Services, Human Resources, Central billing office, credentialing, legal, finance and others) to ensure practices are functioning optimally and are in compliance with all regulatory bodies. Partners with Medical and Administrative leadership with strategic planning and business development for practice area.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Bachelor's Degree in Business Administration, Hospital Administration, or related field preferred.
2. License/Certifications: N/A
3. Experience: Five years of progressively advanced financial and administrative management in a hospital outpatient practice environment required. The ideal candidate will possess excellent communication skills, the ability to successfully lead change in a complex, matrixed environment and excel in patient experience and care team engagement.
4. Prior experience in Palliative care and knowledge of industry best practices, and experience/skills in implementing digital solutions preferred.

If you have questions about this role, please contact tabor.badger@mainehealth.org