Intern- IT Support

Description

MaineHealth Corporate

Professional - Nonclinical
Req #: 58758

Full Time: 32-40 hours/week

Remote (virtual)

All summer internship applications require both a cover letter and resume to be considered. Please do not apply to more than 3 summer internship positions.

Summary:
Tier II Service Desk is an advanced level of IT support and escalation for Tier I. Tier II technicians handle more complex issues escalated from Tier I, requiring deeper knowledge of systems and applications to troubleshoot and resolve them. Tier II at MaineHealth is a diverse team of Technician, Epic Systems Analyst and PACS administration. This team not only troubleshoot and resolved calls/tickets, but also provide provisioning on several applications.

The summer intern with our guidance and assistance, will be responsible for the summer audit for the MaineHealth Application Catalog. My team is responsible for maintaining our MaineHealth Applications Catalog. We schedule time to sit down with each IT team to discuss any applications listed on the Application Catalog that may have them listed as a primary or secondary assignee for the application for them to assist in completing new columns and any possible empty fields. We would also like to identify items that may not be listed on the catalog. This is a great way for the intern to see all the applications we use within HealthCare and what role each team plays.

Preference will be given to students pursuing computer science, data analytics, or other related majors.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Student who is currently enrolled in a two-year Associate's Degree program, Bachelor's Degree program, or graduate-level program preferred.
2. License/Certifications: N/A
3. Experience: N/A
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: N/A

If you have questions about this role, please contact isabella.diamond@mainehealth.org

Additional Information:

With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

The MaineHealth Summer Internship Program provides a 10-week, paid internship for students enrolled in a post-secondary program who are looking to gain hands-on experience at MaineHealth, the state of Maine's largest employer. Visit our website to learn more about the program.

Our interns are a part of our care team and are given access to a retirement plan, if desired, along with numerous other benefits such as professional development opportunities, paid volunteer time, trainings and workshops, networking events, and mentorships through their host department. We also partner with Maine Career Catalyst who hosts free events for interns around the entire state of Maine to help build connections, support career growth, and experience all there is to do in Vacationland outside of the office.

MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. We're proud to hire many former interns into full-time roles after graduation and offer the opportunity for growth throughout your career!

Check out our MaineHealth Internship Video.