Care Management Assistant

Location Address:

Date Posted:

Department:

Shift:

Shift Length:

Hours Per Week:

Union Contract:

Weekend Rotation:

Job Summary:

Key Position Details:

• Full time position (80 hours every two-week pay period)
• 8-hour, day shifts
• No regular weekend rotation
• Hybrid options after onsite training completed

Job Description:

Provides clerical and support functions to the social work and case management staff members in the areas of clinical information, transportation, durable medical equipment (MDE)/oxygen needs, etc. with the goal of promoting expeditious patient transfers and/or discharges. This is accomplished through the major job components of coordination/communication, delegated responsibilities, role modeling, quality/resource stewardship and patient advocacy/customer service.

Principle Responsibilities

• Clerical Service Coordination
  • Patient transfer and discharge is supported efficiently and effectively, prioritizing post acute discharges including, but not limited to, skilled nursing homes and home health care.
  • Assists with preparing the required patient medical record information for discharge to nursing homes, home care hospice or other medical facility.
  • Exchange of protected health information is sent accurately via fax, telephone, hard copy, etc.
  • Contacts nursing homes to determine bed availability and communicates information to department staff.
  • Assists with arranging transportation as requested.
  • Assists with medication authorization, taxi vouchers etc. as requested by department staff.
  • Effectively communicates and exchanges information to appropriate personnel, department or outside agency to promote continued progression of plans of care and discharge.
  • Department and patient needs are prioritized and implemented according to unit/hospital policies, procedures and standards.
  • Interpersonal communication with both internal and external customers is courteous, responsive and timely.
  • Assists with data collection and reporting projects as assigned.
• Patient Advocacy/Customer Service
  • Provides assistance to the department when Admin Assistant is absent i.e. phone and reception duties, sorting of mail etc.
  • Partners with other Care Management Department staff members to promote timely discharges.
  • Verbal, electronic and telephonic communication are consistently demonstrated at an excellent service level.
  • Requests for assistance are responded to in a timely, efficient and positive way.
  • Confidentiality of patients, families, and other staff is maintained at all times.
  • Communication with staff and other key stakeholders are timely, understandable and responsive to needs and questions.
  • Establishes positive working relationships with community resources.
• Quality Resource/Stewardship
  • Utilizes resources effectively and efficiently.
  • Participates in quality improvement activities to evaluate and improve systems and processes that support patient care.
  • Effective time utilization and organizational skills are applied to achieve productivity and promote efficient utilization of resources.
  • Cost effective use of supplies and equipment in providing quality care is demonstrated.
  • Flexibility and creativity is demonstrated in response to meeting the changing patient, Department and staff needs.
  • Quality concerns/suggestions for positive change are identified and communicated.
  • Changes based on quality improvement results are incorporated into work.
  • Safe work practices are encouraged and demonstrated to prevent injury to self, peers and/or patients.
• Other duties as assigned.

Required Qualifications

• Must be 18 years of age with education and/or experience needed to meet required principle competencies as listed on the job description
• Ability to Prioritize and organize tasks with attention to detail in a fast paced environment
• Knowledge of medical terminology
• Ability to establish effective relationships with health care team members
• Excellent verbal communication and telephone skills
• Proficient computer and clerical skills and familiarity with/ability to navigate in clinical, business information systems, and data bases
• Excellent customer service skills with a people oriented philosophy of service

Preferred Qualifications

• High School or GED
• Associate's or Vocational degree
• 1 year of experience in an acute care hospital setting

Physical Demands

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range

Benefit Summary

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive - not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being - mind, body, spirit and community - of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

In addition, Allina Health offers employee resources groups (ERGs) -- voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

• Medical/Dental

• PTO/Time Away

• Retirement Savings Plans

• Life Insurance

• Short-term/Long-term Disability

• Paid Caregiver Leave

• Voluntary Benefits (vision, legal, critical illness)

• Tuition Reimbursement or Continuing Medical Education as applicable

• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

• Allina Health is a 501(c)(3) eligible employer

*Benefit eligibility/offerings are determined by FTE and if you are represented by a union.