Registered Nurse - Triage - Rheumatology

Location:

Pay Range:

Job Description Summary:

The Rheumatology Triage RN provides clinical assessment, patient support, and care coordination for individuals with autoimmune and inflammatory conditions. This role focuses on telephone triage, symptom evaluation, and ensuring timely communication between patients and providers.

• The Rheumatology Triage RN provides clinical assessment, patient support, and care coordination for individuals with autoimmune and inflammatory conditions. This role focuses on telephone triage, symptom evaluation, and ensuring timely communication between patients and providers.

Education:

• Nursing Degree

Certifications/Licenses:

• RN License in state of employment

• Current BLS certifications

• Valid Driver's License and vehicle for travel to other clinic locations as needed

Previous Experience:

• Experience in rheumatology, primary care, internal medicine, or telehealth/triage preferred.

• Strong assessment, communication, and critical-thinking skills.

• Excellent telephone and documentation skills.

• Ability to prioritize and work independently.

• Compassionate, detail-oriented, and team-focused.

Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

  • EMR

Travel : <25%

Standard Core Workdays/Hours : Monday to Friday 8:00 AM - 5:00 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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