Customer Service Representative

Are you a customer service professional who enjoys solving problems and helping others?

We are seeking candidates with office/admin backgrounds in addition to customer service experience to provide dedicated A/R admin support two (2) days a week. This is a unique opportunity to grow your career and professional skillset!

Charlie's Produce is the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie's was founded in quality, and we are proud that it is still our focus. With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like-minded individuals to help further our goal to enhance our communities through quality produce.

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

Customers Service Representatives are responsible for processing orders, handling complaints, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportations departments on a daily basis.

• Provides timely and accurate information to incoming customer requests about order status and product details.
• Processes customer orders/changes/returns according to established department policies and procedures.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with the sales team to meet and exceed customer's service expectations.

• Must have advanced level of experience with MS Office, especially Outlook and Excel.
• Must have a flexible working schedule.
• Previous experience providing customer service via phone and email.
• Previous experience with internal chat-based programs to maintain clear and timely communication.
• Ability to multi-task while recording accurate information.
• Accurate and detail-oriented when entering data.
• Previous experience working with AS400.
• Previous experience operating a Ten Key.
• Bilingual (Spanish)a plus.
• Previous knowledge of the produce industry and varieties of produce preferred, training provided.

This is a safety-sensitive position.

This employer participates in E-Verify and will provide the Social Security Administration and if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

We do not provide H1-B sponsorships at this time.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual's qualifications, experience, knowledge, skills, and abilities as well as physical work location within the state.

For additional protected privacy information please visit:Privacy Policy | Charlie's Produce (charliesproduce.com)

Charlie's Produce is an Equal Opportunity Employer

Visit our Employment Page for more details or to view our privacy center: https://www.charliesproduce.com/careers/

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