Leader, Solutions Engineer - US Commercial - Detroit Metro

The application window expected to close 12/17/25

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Candidate must reside in Michigan

Meet the Team
Do you want to lead a team of Trusted Advisors that are advocates for their customers? As a Cisco Systems Engineering Manager, you will be a Collaborator, a Consultant and a Visionary. Your team will help create all kinds of solutions and make your customers so happy!

The US Commercial vision is transforming business through the power of people and technology. Our Organization is focused on the US Mid-Market, the 5th largest economy in the world, with a broad portfolio of small, medium and large customers across all vertical markets with the exception of public sector. US Commercial has grown consistently over the past 26 quarters with the support of a diverse set of partners and ecosystem. US Commercial has an incredible culture built upon Focused Execution, Technical Excellence, Collaboration and Fun!

Your Impact
You are a people-focused technical sales professional who provides technical direction and business guidance to the commercial sales team. You drive revenue through account planning, resource planning and allocation. You actively develop and maintain a team of hard-working Systems Engineers (SE) and continually seek innovative methods for improving team performance. You help meet regional revenue goals by driving innovative technical programs and leading day to day account-level activities. You can manage +20% growth in a commercial territory using a channels-to-market distribution model.

• Find opportunities
• Create a territory plan by compiling SE feedback and adding own knowledge of local market demand
• Create a technical resource plan for territory or operation
• Collaborate with Regional Manager (RM) to prioritize and target team opportunities; review quantitative information to identify and explain trends
• Understand mechanisms for forming team capacity and improving team performance. Align resources to deliver on commitments and make things happen
• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
• Assist in qualified partner identification where appropriate
• Intuition For Business
• Develop local knowledge of business economics and trends of various industries and vertical markets, and how Cisco solutions add financial and strategic value
• Establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts
• Understand the customer's business model and helps the team identify an architecture and/or solution that provides customer value

Minimum Qualifications

• 8-12 years industry experience.
• Bachelor's degree or equivalent work experience
• Background in networking industry

Preferred Qualifications

Technical Acumen

• Advanced understanding of inter-networking industry trends, including new products and solutions
• Advanced understanding of competitive product and solution landscape and can articulate trade-offs between Cisco and competitor products
• Excellent knowledge in Routing & Switching
• Ability to facilitate the critical issue of post-sales customer satisfaction issues
• Possess a strong technical and business knowledge with complementary skills to understand the customers' business drivers and align to Cisco solution
• Facilitate experienced communications and guide understanding of customer requirements between customers, corporate, and the field.
• Understand drivers of customer satisfaction and strive to improve customer experiences

Leadership ability

• Develop team members' capabilities in support of individual career goals and team objectives
• Drive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessary
• Understand basics of managing technical people and the associated process of running a region
• Understand the value of best practices and apply standard methodologies and other tools to drive business results.
• Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
• Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
• Translate Cisco's vision for the future into a compelling value proposition for the team
• Build the capabilities needed to deliver on the team's short and long term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate pools
• Support team members by providing openness and information during organizational changes
• Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills
• Provide timely and appropriate feedback that focuses on those things that will make the biggest difference in performance; reinforces efforts and progress
• Motivate people and develop organizations
• Monitor and measure team progress against business plan and recommend changes as needed

Qualify opportunities

• Monitor and approve requests for customer-focused pre-sales resources
• Assist in resolving domain/solution-focused resources and approving requests for these resources

Close

• Track and report team metrics for a given opportunity
• Lead multi-functional projects within area of responsibility
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.