New

Telecommunications Admin

Southcoast Health System
$64,396.80 - $103,438.40 / yr
tuition assistance, 403(b), retirement plan
United States, Massachusetts, New Bedford
101 Page Street (Show on map)
Dec 12, 2025
Community Focused. Care Driven. Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it. Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeastern Massachusetts and Rhode Island. Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home. Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row! We are searching for a talented Telecommunications Admin *This position will follow a hybrid schedule* A career at Southcoast Health offers you: A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve Competitive pay and comprehensive benefits package Generous Earned Time Off Package Employee Wellbeing Program 403B Retirement Plan with company match Tuition assistance / Federal Loan Forgiveness programs Professional growth opportunities and customized leadership training Available to regular status employees who are scheduled to work a minimum of 24 hours. Southcoast Health is an Equal Opportunity Employer. Under the direction of Manager, Telecommunications or designee, perform a wide variety of duties involved in implementing and maintaining large, complex voice systems such as PBX, Voice Mail, ACD, and unified communications systems. Role includes, but is not limited to: basic telecom programming, provide training to users and call center agents on Avaya phone set features/functionality and etiquette, administrating voice/data carrier orders, moves, and disconnects, maintaining carrier account access and inventory, pulling, reviewing, and processing carrier bills, placing and tracking orders for telecommunication*s equipment and services, and breaking the bills down to the cost center level before handing off to the Finance Dept. Bachelors degree in Information Systems, Business or other related fields or equivalent experience required. 5+ years related experience including: Experience in voice and data carrier orders (moves, adds, and changes), billing, and problem escalation; experience in maintaining inventories and billing records for voice and data circuit and phone numbers; ordering telecom equipment and services and handling vendor billing reconciliation. Experience keeping track of all operational expenses and assisting the manager during the budget process. Experience with systems management and monitoring tools is desired. Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired. Compensation: Pay rate will be determined based on level of experience.