Sales Operations Manager II - NA Small and Medium-sized Businesses

Why Lenovo

At Lenovo, we believe smarter technology can transform the world. As a global leader in PCs, smart devices, and infrastructure solutions, we empower businesses of all sizes to innovate and thrive. Our culture is built on collaboration, curiosity, and a commitment to excellence-where your ideas matter and your impact is real. Joining Lenovo means being part of a diverse, inclusive team that values growth, creativity, and making a difference. If you're passionate about driving results and shaping the future of technology, Lenovo is the place for you.

Responsibilities

• Serve as a strategic operational partner to SMB (Small and Medium-sized Businesses) Sales Leadership, driving excellence in planning, reporting, forecasting, and business management rhythms.
  
• Lead quarterly and annual planning processes, including coverage models, segmentation alignment, and quota deployment.
• Develop and deliver accurate, timely business cadence materials for leadership-such as forecast reviews, KPI scorecards, and QBR presentations.
• Analyze performance across multiple sales channels (web, partner, and direct) to uncover trends, identify growth opportunities, and address performance gaps.
• Provide actionable insights by monitoring key metrics including pipeline conversion, run-rate growth, customer acquisition, and partner contribution.
• Collaborate cross-functionally with Finance, Marketing, and Category teams to ensure alignment on targets, data definitions, and operational metrics.
• Partner with BI and Data teams to design and enhance dashboards in Qlik, Power BI, and Excel, enabling leadership visibility into SMB performance and forecast trends.
• Drive process improvements in Microsoft Dynamics CRM to ensure data integrity, territory accuracy, and reporting efficiency.
• Lead or support cross-functional initiatives to establish new workflows, build operational infrastructure, and bring clarity to undefined areas.
• Own and execute business improvement initiatives and ad-hoc analytical projects to support evolving organizational needs.

Basic Qualifications

• 8+ years of experience in Sales Operations or Revenue Operations, with a proven track record of delivering analytical insights and operational excellence.
• Demonstrated success supporting SMB, Inside Sales, or multi-route sales models.
• Bachelor's degree in Business, Finance, or a related discipline.

Preferred Qualifications

• Deep business acumen and strong financial analysis skills.
• Strong ability to manage complex data sets and translate findings into clear, actionable business recommendations.
• Experience developing or optimizing business management systems, processes, and tools.
• Highly detail-oriented with exceptional project management, organizational, and analytical capabilities.
• Proven ability to build strong relationships with senior leadership and cross-functional stakeholders.
• Comfortable operating in ambiguity-able to create structure, define processes, and lead initiatives in evolving environments.
• Ability to manage multiple priorities in a fast-paced, dynamic setting.
• Excellent communication and presentation skills, both written and verbal.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with Dynamics, Qlik, Power BI, and SQL strongly preferred.
• Self-starter with a high degree of initiative, enthusiasm, and autonomy.