New

Customer Operations Sr Rep

Securian
parental leave, paid time off, paid holidays, 401(k), retirement plan
United States, Minnesota, Saint Paul
Dec 20, 2025
Job Description Overview: Administration and Client Services (ACS) is part of the Operations area, supporting multiple markets for Securian Financial. The Home Office Billing team plays a critical role in managing premium billing and reconciliation for Employer Market clients. As a Customer Operations Senior Representative, you will work directly with clients and internal partners to resolve billing issues, maintain accuracy, and uphold service excellence. Responsibilities include but not limited to: Premium Billing & Clearing: Generate invoices, clear premium payments, and resolve mismatches daily. Reconciliation: Perform monthly and quarterly reconciliations to ensure accounts are accurate and compliant. Billing Adjustments: Process coverage changes, retroactive updates, and corrections. Past Due Follow-Up: Monitor overdue accounts and escalate per procedures. Reporting & Compliance: Maintain billing reports, audit logs, and adhere to financial regulations. Client Support: Respond to inquiries regarding billing discrepancies and account status. Collaboration: Partner with internal teams, brokers, and clients to resolve issues promptly. Continuous Improvement: Suggest process enhancements and contribute to team efficiency. Qualifications: Strong customer focus for internal and external stakeholders. Excellent verbal and written communication skills. Advanced proficiency in Microsoft Excel and Outlook. Strong attention to detail and ability to maintain accuracy. Analytical and problem-solving skills with critical thinking ability. Basic math aptitude for billing calculations and reconciliations. Ability to prioritize tasks and adapt to changing demands. Flexibility to work overtime during peak periods. Commitment to continuous improvement and process innovation. This role requires 1 day a week in office, typically on Tuesday. The estimated base pay range for this job is: $18.27 - $31.73 Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a member of the Securian Financial Talent Acquisition team. Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here: Paid time off: We want you to take time off for what matters most to you. Our PTO program provides flexibility for associates to take meaningful time away from work to relax, recharge and spend time doing what's important to them. And Securian Financial rewards associates for their service by providing additional PTO the longer you stay at Securian. Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave. Holidays: Securian provides nine company paid holidays. Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service. Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage. Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you. Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including: Mental Wellness and Disability Pride at Securian Financial Securian Young Professionals Network Securian Multicultural Network Securian Women and Allies Network Servicemember Associate Resource Group For more information regarding Securian's benefits, please review our Benefits page. This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions. Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY). To view our privacy statement click here To view our legal statement click here