Project Manager

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position Summary

At Genesys, we're transforming the customer experience landscape with empathy, AI innovation, and global impact. As a Project Manager in our Professional Services organization, you'll play a key role in ensuring delivery excellence and customer success across complex implementation projects. You'll serve as the primary point of contact for clients, guiding them through planning, delivery, and adoption while working collaboratively with Sales, Customer Success Managers, and Technical Account Managers. Joining Genesys means becoming part of a global team that's redefining how organizations engage with their customers.

Key Responsibilities

• Lead successful end-to-end delivery of Genesys implementation projects, ensuring alignment with client objectives, timelines, and budgets.

• Develop and maintain comprehensive project plans, including Genesys-specific and integrated project schedules that incorporate client and third-party vendor activities.

• Conduct regular project update meetings, reviewing progress, identifying risks, and implementing mitigation plans to ensure timely execution.

• Manage scope and identify growth opportunities through Project Change Requests and recommendations of additional Genesys solutions that address client needs.

• Provide consistent project reporting, including weekly status updates using standard Genesys templates and monthly leadership summaries highlighting key risks and mitigations.

• Build and sustain strong relationships with customers, partners, and internal stakeholders, fostering trust and collaboration throughout the project lifecycle.

• Drive continuous improvement by identifying lessons learned and recommending process enhancements to improve future project outcomes.

• Support a culture of accountability and shared success by aligning teams with Genesys' values and customer-centric mission.

Required Qualifications

• Bachelor's degree in Business, Computer Science, or a related field.

• 5+ years of hands-on experience managing Professional Services or technology implementation projects.

• Proficiency with Microsoft Project and other project management tools.

• Strong ability to lead cross-functional teams and manage stakeholder communication.

• Excellent written and verbal communication skills, including client presentations.

• Proven experience delivering projects within defined budgets and timelines while maintaining high customer satisfaction.

• Ability to travel up to 30% as needed to support business and client engagements.

Preferred Qualifications

• PMP or equivalent project management certification.

• Experience working in SaaS or cloud-based environments.

• Familiarity with customer experience or contact center technologies.

• Strong analytical and problem-solving skills with a proactive mindset.

Why Join Genesys

At Genesys, we embrace empathy, collaboration, and innovation to make a difference. Our teams are shaping the future of customer experience through creativity, technology, and teamwork. When you join us, you'll work alongside talented professionals who are passionate about empowering customers and redefining what's possible.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.