Principal Technical Account Manager, Auth0

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta's suite of products and, ultimately, retention at contract renewal.

The Auth0 Dedicated Principal Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert with strong leadership and change management skills to join the TAM team. This role specializes in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a highly strategic customer on their Auth0 implementation as a dedicated identity coach and strategic partner. Building close relationships with both the business and technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role should exhibit a "team lead" level of expertise in both customer-facing service work and technical delivery. They exhibit expert-level conversational engagement around complex technical topics and take a deep interest in new subjects, while maintaining an educator or mentoring style in their areas of expertise. A clear confidence and embrace of new challenges should be ever present.

What you'll be doing:

• Become an extension of our customer's business, gaining insights into their strategies, goals, and challenges - serving as their trusted identity coach
• Drive customer implementation success, remove roadblocks, and enable ongoing adoption by maintaining a deep understanding of the customers' solution and technical architecture
• Build and nurture long-term relationships with customer stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Drive operational excellence from planning through execution, ensuring timely delivery, efficient communication channels, and stakeholder alignment
• Lead targeted customer meetings with technical practitioners on identity solutions, technical guidance, and best practices
• Deep dive into customer health, utilization, and operational signals to anticipate risks and emerging trends, taking end-to-end ownership to drive actions that increase stability, value realization, and long-term customer success
• Drive collaboration with internal stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of the customer's identity journey
• Represent the voice of the customer, ensuring their needs and feedback shape the company's approach
• Act as mentor and subject matter expert in the team, coaching TAMs on strategic conversations and design patterns, industry specific learnings, producing informative content, and participating in strategic initiatives across the internal business

Requirements:

• 12+ years of total experience in information technology, with a Bachelor's degree; or 8+ years with a Master's degree; or equivalent experience




• Previous experience in a role similar to:




• Technical Account Management
• Product Management
• Technical Professional Services or Consulting
• Software Development or Engineering




• Experience managing a large, single customer a plus




• Advanced knowledge in the following core CIAM areas or technical competencies:




• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
• Consuming and designing use of APIs and other web interfaces
• High-level understanding of custom consumer and SaaS apps both web and native,
• Passion for learning cybersecurity principles for IT and consumer applications
• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
• Advanced knowledge of software development lifecycle, interest in programming languages, and application builder practices




• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customer's business and technical objectives
• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyze data. Strong presentation and whiteboarding/diagram skills
• High EQ and strong interpersonal skills with the ability to persuade, set expectations, manage objection handling, and communicate goals and objectives with the customer at various stakeholder levels, from a developer to C-level exec
• Proven ability to shape customer behaviors and decision-making to enhance service adoption, reduce risk, and achieve defined success metrics within a dedicated account
• This position may be located remotely, but you must currently reside within the US Central Timezone. Some travel required (at least 25% of the time)

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