Manager, Patient Experience Operations

Location:

Chesterbrook, PA, US, 19087

Description:

At Novocure, we are pioneering Tumor Treating Fields (TTFields), a noninvasive cancer therapy designed to disrupt tumor cell division and extend survival in some of the most aggressive forms of cancer. Every role here contributes to improving the lives of people living with cancer.

The Manager, Patient Experience (PEx) Operations will play a critical role in driving operational excellence, collaboration, and field alignment across the Patient Experience (PEx) organization. This individual will serve as a key connector between internal cross-functional teams, field leadership, and agency partners, ensuring seamless execution of contracting and vendor management, budget/expense tracking and payments, meeting support, and logistics

We're looking for an individual that is a highly organized, detail-oriented operations professional that thrives in a dynamic, fast-paced environment and is passionate about enabling teams to deliver exceptional patient and field experiences.

In this role, you will:

• Serve as a centralized operational liaison across GBM, NSCLC, DSS, Care Center, and future indications, ensuring alignment and consistency in PEx processes.
• Partner with Medical, Marketing, Commercial Ops, DSS, Care Center, Field Leadership, and Training to support cross-indication needs and streamline workflows.
• Provide coverage and support across teams during peak periods, staffing shifts, or project-based demands-including Care Center operations or DSS cross-functional initiatives as needed.
• Lead smaller workstreams or sub-projects within PEx, DSS, or Care Center, including timeline development, stakeholder management, and deliverable oversight.
• Exercise independent judgment in resolving operational issues, escalating to leadership only when needed.
• Contribute to process-improvement initiatives by identifying gaps, proposing solutions, and helping drive implementation across PEx, DSS, and Care Center workflows.
• Support new team members through informal onboarding and guidance on PEx, DSS, and Care Center processes, systems, and best practices.

Strategic & Ad Hoc Initiatives

• Coordinate field-related content and NSM deliverables in collaboration with Marketing Operations.
• Support engagement, recognition, and award programs designed to strengthen field motivation and alignment.
• Contribute to initiatives that advance business logistical operational effectiveness and enhance the overall PEx experience.

What we're looking for:

• Bachelor's degree required.
• 3-5 years of experience in operations or project management within healthcare, biotechnology, or medical devices.
• Strong project management skills with the ability to manage multiple projects or events simultaneously.
• Excellent organizational skills and attention to detail.
• Excellent communication and interpersonal skills; able to communicate professionally across all levels of the organization and with external partners.
• Demonstrated ability to work independently yet so collaboratively within a team environment.
• Experience with event and content management platforms (e.g., Veeva, Cvent).
• Must maintain a dedicated, permanent workspace setup.
• Ability to travel up to 50% of the time.

Presence at the Chesterbrook Office at least three days per week is required.

Why Join Us

At Novocure, you will lead a mission driven operations organization that directly supports patient access to innovative therapies. This is an opportunity to shape the future of North American operations while developing people, improving processes, and ensuring every patient receives their therapy on time.

Equal Opportunity Statement

Novocure is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state, or local law. We actively seek qualified candidates who are protected veteran and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Novocure is committed to providing an interview process that is inclusive of our applicant's needs. If you are an individual with a disability and would like to request an accommodation, please emailNovocureRecruitingEEO@novocure.com.

Nearest Major Market: Philadelphia
Nearest Secondary Market:Portsmouth