RVP, Operations - Hospice

BrightSpring Health Services

The Regional Vice President of Operations oversees and manages the day-to-day operations of an
assigned geography of branches for Hospice in TX, IN, IA, & WI. The RVP is responsible for a combined census of greater
than 800. Responsible for ensuring efficient and effective processes are in place to meet financial and
operational objectives and drive operational excellence. This includes managing budgets, analyzing data
to identify areas for improvement, implementing strategies to optimize operations, and leading a team of
executive Directors, Administrators and staff to achieve operational goals. The RVP of Operations works
closely with senior leadership and the DVP and AVP to align operational activities with overall business
strategies and objectives.

* Works with Divisional and Senior Vice President of Operations and Finance Team to plan, and
execute the company's budgeted revenue goals
* Collaborates with other business functions such as Sales, Clinical Operations, HR and Finance to
ensure business and financial goals are achieved
* Works closely with clinical leadership to ensure appropriate quality standards are met for the
identified branches Responsible for care delivery and achievement of quality goals.
* Monitors changing business needs and implements actions to resolve and address those
identified needs
* Identifies operations that are not performing to standard and develops and implements plans of
corrective action
* Ensures that employees in the area understand and adhere to compliance, regulatory and
Company processes, procedures, and regulations Responsible for meeting all compliance
standards and regulations and to adherence of BrightSpring processes and procedures.
* Develops positive and trusting relationships with local leaders and communities we serve

* Consults with the DVP or SVP of Operations in budget/financial goals for the operating area
* Consults with the DVP or SVP of Operations in determining operational risk factors and contribute
to the creation of relevant mitigation plans. Determines operational risk factors and develops
relevant mitigation plans for DVP/SVP approval.
* Develops the annual budget for the Hospice Region for the respective area of responsibility.
* Holds leaders (operations) and teams accountable for the achievement of monthly, quarterly and
annual budgets and business / clinical quality goals
* Provides leadership, mentoring, coaching and development to direct reports
* Responsible for reporting on plans and achievement of business, admission and clinical / quality
goals to DVP or SVP of Operations.
* Responsible for recruiting, interviewing, hiring and training of direct reports
* Monitors turnover in the area of responsibility. Ensures proper hiring, training and development of
newly hired staff. Works closely with support departments to achieve retention goals
* Monitor metrics proactively to effect change in a positive direction before month end
* Collaborate with business partners (AVP of Business Development) and use appropriate
resources to accurately forecast monthly admissions/growth
* Assigned territory and area of operation can change based on business need

* Degree in health administration or related field
* A minimum of 8 years experience with multi-site management experience in a hospice, home
health, or related health program
* Must have hospice experience in a leadership role

* Licensed as a Registered Nurse or other clinical license preferred but not required.

* Knowledge of regulations and reimbursements in home health care
* Financial operations knowledge
* Results oriented ability