Software Engineering LMTS

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Shopper Agent (Commerce Cloud), San Francisco Bay Area

We're looking for a Lead Member of Technical Staff to be part of our Shopper Agent platform. This platform is at the heart of Commerce Cloud, focused on building the next generation of conversational AI that transforms shopping into a simple, intelligent, and delightful conversation.You will be the hands-on engineer for highly scalable, real-time systems that power AI-driven shopper interactions for the world's biggest brands. You're not just coding; you're defining the operational excellence, resilience, and security for systems operating at global enterprise scale.

Responsibilities
Own the Technical Future: You'll be the champion of our long-term technical strategy, ensuring our platform is ready to scale for the world's largest commerce sites and leverage the latest breakthroughs in AI/ML.
Play with Cutting-Edge Tech: You will be the one researching, evaluating, and integrating technologies like Large Language Models (LLMs), Natural Language Understanding (NLU), and vector databases to enhance the intelligence of our agent.
Solve the Hardest Problems: You'll tackle systemic performance bottlenecks and architectural deficiencies in highly distributed, fault-tolerant cloud-native systems. Your challenge is keeping the engine running flawlessly for millions of shoppers.
Elevate the Craft: This role is about influence. You'll be collaborating with cross-functional teams, mentoring senior engineers and raising the bar for engineering excellence across the entire Commerce Cloud organization.

Required Skills
You've been in the game for 12+ years and, critically, have spent 3+ years operating as a Principal Engineer (or equivalent) for large-scale production systems.
Deep mastery in designing and building highly scalable, cloud-native systems, including distributed and event-driven architectures.
You've got a favorite modern backend language (like Java, Python, or Go) and a track record of wrestling large-scale data in both SQL and NoSQL environments.
Significant experience building and deploying on public cloud platforms (AWS, Azure, or GCP).
Your superpower is technical communication-you can articulate a complex technical vision and help the other person understand.
Preferred Skills
You have prior experience in E-commerce, conversational AI, chatbot development, or large-scale search/recommendation systems.
You've worked with and deployed machine learning models, specifically involving NLP/NLU or Generative AI/LLMs.

https://docs.google.com/document/d/1-a4afp3dU_CWyPqs2CUTXqLLNCqc5IMeaagqMO5s1q4/edit?tab=t.0

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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