Event Technology Systems, Associate Manager

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Overview of the Role

The Salesforce Event Technology team is constantly transforming the company's portfolio of customer-facing events, from free one-day World Tours to large-scale paid events such as Tableau Conference and Dreamforce. As one unified team, we bring together technologists, product managers, program managers, insights analysts, and event operations experts to plan, deploy, and scale technology that powers both attendee-facing experiences and internal event operations across in-person, hybrid, and digital environments.

The Event Technology Operations team works closely with Salesforce event teams and Event Technology Product Managers to pilot new innovations and then operationalize and scale them across Strategic Events and global field marketing programs.

Role Description

As the Associate Manager, Event Technology Solutions, you support the execution, readiness, and scaling of event technology solutions that power both attendee experiences and internal event management workflows. This role provides operational and coordination support across the Solution Management team, helping ensure solutions for registration, meetings, staffing, mobile, agentic experiences, and related systems are documented, prepared, and consistently deployed.

You work closely with the Experience Solutions workstream lead and other Solution Management roles to translate solution decisions and Product changes into clear, actionable guidance for teams running events. While this role does not own solution strategy or architecture, it plays a critical role in ensuring operational consistency, readiness, and follow-through across live events.

Responsibilities

Solution Operations and Coordination

• Support day-to-day operations across Solution Management workstreams, including both attendee-facing and internal event management solutions.

• Assist with intake, tracking, and prioritization of solution-related requests.

• Coordinate timelines, reviews, and readiness activities across multiple solution domains.

• Maintain visibility into workstream progress, dependencies, and upcoming deliverables.

Documentation and Readiness Support

• Create, update, and maintain solution documentation, deployment guides, and reference materials for both experience and operational components.

• Help ensure configuration standards, templates, and operational guidance remain current and accessible.

• Support pre-launch and pre-event readiness activities, including checklists, reviews, and stakeholder coordination.

Product and Release Support

• Support the rollout of Product updates and solution changes by helping package operational context, constraints, and usage guidance.

• Assist with communicating changes that impact event teams, including both experience-facing and internal workflows.

• Surface recurring questions, issues, and operational patterns to Solution Management and Product partners.

Event Support and Follow-Up

• Support pre-event and onsite activities as needed, in partnership with Delivery and vendor teams.

• Assist with issue tracking, documentation, and follow-up during live events.

• Help capture post-event feedback, operational learnings, and improvement opportunities across solution areas.

Collaboration and Team Support

• Partner closely with the Experience Solutions workstream lead to support delivery of workstream commitments and cross-solution coordination.

• Collaborate with other Solution Management roles to ensure consistency across attendee-facing and internal event management solutions.

• Contribute to a culture of strong documentation, operational discipline, and continuous improvement.

Required Qualifications

• Experience supporting event technology platforms or internal operational systems.

• Strong organizational and coordination skills with attention to detail.

• Ability to translate technical or complex workflows into clear documentation and guidance.

• Comfort supporting both attendee-facing experiences and internal event operations.

• Strong written and verbal communication skills.

• Willingness to support onsite event execution when needed, with travel up to 15%.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.