Clinic Operations Manager - La Jolla - 137948

Under the direct supervision of the Clinical Operations Manager for Cancer Services, the Operations Manager will oversee the operations of administrative and clinical support functions of a growing outpatient cancer clinic at the La Jolla Medical Campus and other locations as needed. This position provides supervision and leadership for the day-to-day operations, personnel duties, including hiring, evaluating, scheduling and coaching. Responsibilities include all aspects of administrative, supervisory, and patient satisfaction initiatives necessary to promote the goals of Cancer Services and UC San Diego Health. They will provide coordination of daily workflow and staff assignments for consistent operations, enforce policies and procedures and monitor productivity. The incumbent analyzes and resolves problems, interprets policies and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action.

The Operations Manager is responsible for provider templates and supports clinic space planning taskforce. The incumbent works collaboratively with physicians, other departments, nursing, management, and other stakeholders to ensure: timely patient access to care, operational efficiency, and patient satisfaction. Facilitates monthly staff meetings with a focus on education and patient experience. Creates insightful reports, analyses and presentations, under the supervision of the Clinical Operations Manager. Identifies potential risk to operational needs and escalates to the Clinical Operations Manager.

In addition to the day-to-day management of the above activities, the Operations Manager is expected to propose, participate in, and lead performance improvement initiatives through consultation with department management, Epic team, and faculty. Responsible for managing short-term strategic growth projects to achieve operational goals. Drives initiatives that leverage technology and standardize processes. Performs other related functions as necessary.

• Nine (9) years of related operation or project management experience, education/training, OR a Bachelor's degree in business, healthcare administration, or related area PLUS five (5) years of relevant operations or project management experience. Two (2+) years of healthcare operations experience is highly preferred.

• Proven success in a supervisory role by effectively prioritizing subordinate staff's activities, and managing a medical practice, including registration, scheduling, and authorization.

• Strong short-term planning, analysis, problem-solving, and customer service ability. Uses sound judgment in responding to issues and concerns. Demonstrated ability to exercise good judgment for problem solving and ability to anticipate problems. Focused with a sense of urgency.

• Strong knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources issues and performance, and to participate in decision-making on human resources matters.

• Strong analytical and critical thinking skills, with the ability to quickly analyze problems, determine appropriate level of intervention, and develop and apply effective solutions.

• Strong ability to work collaboratively with internal and external peers and managers. Ability to interact professionally with all organizational levels and proactively escalate issues to appropriate levels of management in the organization.

• Excellent written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinical, and technical information in a clear and concise manner, and prepare and present various reports, documentation, analyses, and project proposals.

• Working knowledge of electronic medical records systems.

• Supervisory office management experience within an outpatient oncology setting.

• Previous leadership role which includes managing direct reports, project management, conducting performance evaluations, and creating/managing reports in Excel.

• Ability to think creatively and independently on concepts requiring advanced analytical skills.

• Advanced knowledge of administrative, budgetary, human resources, and financial principles and practices.

• Lean Six Sigma experience.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.