Instructor, The Learning Center Central Operations Training

Overview

Responsibilities

• Ensure all assigned courses have current learning objectives, course outlines, instructor guides, student manuals, training aids, tests, media, and centralized document control.
• Supervise and conduct training for employees, contractors, and customers in the skills required to perform their jobs.
• Coordinate with field personnel to align training with operations, including active participation in Training Effectiveness Committees (TECs), field visits, and special projects.
• Update and maintain eTrain and Learning Management System (LMS) records.
• Evaluate student performance for training, testing, position placement, title changes, and advancement.
• Maintain inventory of materials required to conduct training.
• Participate in the development of Digital Learning Tools, for example eBook, eLearning, Micro Learning, videos, VR and AR.
• Stay informed of operating incidents, accidents, procedures, lessons learned, and related issues, and communicate applicable information to training staff and students.
• Maintain housekeeping for assigned rooms and areas and ensure compliance requirements are met, as assigned, for example fire extinguisher inspections and TLCs Hazardous Energy Control Procedure.
• Participate in cross-functional teams and industry groups to stay current on changes in training, technical disciplines, and regulatory requirements.
• Act as a subject matter expert in the development and administration of testing when needed.
• Ensure fair and accurate scoring of tests using manual processes and following corporate procedures and maintain confidentiality of test results and recommendations.

Qualifications

• Bachelor's Degree and 2 years of relevant work experience in one or more areas of Central Operations including Substation Operations, Construction, Steam Operations and/or Facilities.
• Associate's Degree and 4 years of relevant work experience in one or more areas of Central Operations including Substation Operations, Construction, Steam Operations and/or Facilities.
• or
• High School Diploma/GED and 5 years of relevant work experience in one or more areas of Central Operations including Substation Operations, Construction, Steam Operations and/or Facilities. or

• Have at least 2 years of relevant work experience in Central Operations, including Substation Operations, Construction, Steam Operations, or Facilities, required.
• Demonstrate excellent oral and written communications skills, required.
• Demonstrate strong presentation and facilitation skills, required.
• Demonstrate high energy level, flexibility and the ability to handle multiple tasks and assignments while working under tight deadlines, required.
• Demonstrate strong organizational, administrative, decision making and interpersonal skills with attention to detail and a solid teamwork orientation, required.
• Maintain a professional demeanor and have the ability to deal with all levels of management, regulatory agencies, union personnel and customers, required.
• Have hands-on experience with computer software programs, including Microsoft Office products, required.
• Demonstrate ability to incorporate new and innovative technology to enhance processes, required.
• Be familiar with curriculum development or instructional design, preferred.
• Have experience with eTrain and TLC Portal, preferred.

• Driver's License Required

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to answer a phone for the duration of the workday
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday
• Possess manual dexterity and the ability to use hands for the duration of the workday
• Ability to stoop, bend, reach, and kneel throughout the workday
• Stand to use/operate office equipment for the duration of the workday
• Ability to read small print and symbols

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Must be able and willing to travel within Company service territory, as needed.