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Enterprise Excellence Manager

A.O. Smith
United States, Tennessee, Ashland City
500 Tennessee Waltz Parkway (Show on map)
Jan 08, 2026

Primary Function

The EE Manager I leads mid-to-large-scale improvement projects at Business Unit (BU) or Global Shared Service level. This role is responsible for designing and/or leading process improvements and standardization initiatives, using advanced CI methodologies and tools to deliver measurable results. The EE Manager I collaborates with cross-functional teams and senior business leaders to provide leadership, coaching, and support for more complex CI activities.

Scope of Responsibility

  • No budgetary responsibility
  • No direct supervision
  • Complexity: Moderate to High
  • Leads activities spanning multiple sites and functions, ensuring alignment and execution across the NAWH Business Unit (7 sites)

Responsibilities

  • Partner with functional and operational leaders to identify, prioritize, and execute improvement initiatives aligned to strategic goals.
  • Facilitate value stream mapping, Kaizen events, and workshops that address key business challenges and deliver improvements in Safety, Quality, Delivery, Cost, and Employee Engagement.
  • Coach leaders at all levels in Lean leadership behaviors, daily management, and problem solving (A3 and PSFC).
  • Deliver internal training and certification programs to expand organizational capability.
  • Develop and implement governance routines, scorecards, and dashboards to track impact and sustainment.
  • Leads in the development and coordination of internal best practices, playbooks, and CI roadmaps.
  • Provides guidance and counsel to business partners as a Subject Matter Expert in continuous improvement and lean manufacturing principles and its application.
  • Coordinates implementation of identified opportunities by actively partnering with plant personnel and plant continuous improvement teams.

Travel - to partner sites 25%- 35%

Qualications

  • Bachelor's degree in Engineering or related field required
  • Formal training in Change Management/Continuous Improvement required
  • Advanced computer proficiency, MS Office, SAP preferred
  • 5+ years of relevant work experience in Lean, Continuous Improvement (CI), or operational excellence within manufacturing or service settings.
  • Effective communicator with strong influencing skills across multiple levels and varying change management stages.
  • Strong facilitation skills with the ability to engage cross-functional teams.
  • Demonstrated success delivering measurable results through Lean/Continuous Improvement initiatives.
  • Experience coaching leaders and frontline teams to adopt CI tools and daily management systems.

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