Receptionist / Inside Sales Coordinator

Job Summary

The Receptionist / Inside Sales Coordinator is a friendly, organized, and professional individual to be the first point of contact for our company. This person will manage front desk operations, greet visitors, handle phone and email communications and provide Inside Sales support to ensure smoother operation of daily activity. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under direct supervision; a certain degree of creativity and latitude is required; relies on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Maintains frequent communication with customer base and gathers information to ensure their satisfaction

• Handles basic issues and problems, and refers more complex issues to higher-level staff

• Answer, screen, and direct phone calls and emails to the appropriate staff

• Assists qualifying leads gauging interest level, time frame, needs, etc., and directs leads to proper channels

• Manage incoming and outgoing mail and deliveries

• Communicates sample needs for customers/dealers/contractors with the plant

• Works with account managers to comply with customer request and to solve customer problems

• Maintains positive relationships with distributors

• Attends shows/events and product introductions when necessary

• Attends various product trainings, as needed

• Ensure compliance with security procedures and manage visitor logs

• Performs other duties as required

Qualifications

• Minimum of high school graduate

• Minimum 2 years of experience, preferably in customer service

• Working knowledge and proficiency in the use of computer and business-related software, including Microsoft applications (Excel, Word, and Outlook)

• Working knowledge of various office equipment

• Excellent verbal and written communication skills

• Professional demeanor and strong customer service orientation

• Strong organizational and multitasking abilities

Click here to watch what a day in the life of an Inside Sales Coordinator looks like.