Customer Service Coordinator

The Pasha Group
United States, Texas, Irving
500 East John Carpenter Freeway (Show on map)
Jan 08, 2026
Description Position at The Pasha Group Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices Customer Service Coordinator - Deliver Exceptional Service Across Transportation & Logistics Are you customer-focused, detail-oriented, and energized by keeping shipments and service requests on track? Join The Pasha Group as a Customer Service Coordinator, where you'll play a key role in driving customer satisfaction through responsive communication, accurate order management, and proactive problem resolution across our transportation and logistics services. At Pasha, exceptional service is built on reliability, clarity, and collaboration. In this role, you'll serve as a primary point of contact for customers, supporting them throughout the order lifecycle while partnering closely with internal teams to ensure timely, high-quality outcomes. Coordinate, Communicate & Resolve with Confidence Support customers and operations through disciplined execution and service excellence. Customer Interaction & Support: Answer incoming calls and manage customer emails, taking appropriate action to resolve inquiries and issues promptly while maintaining high satisfaction levels. Order Lifecycle Management: Initiate and support orders from entry through completion, ensuring alignment with customer requirements and internal process standards. Exception Management: Monitor systems for errors, research and resolve exceptions, and respond to escalated service requests with urgency and professionalism. Dispatch & Delivery Coordination: Assist with dispatch activities including driver instructions, delivery confirmations, and customer follow-up. Proactive Communication: Engage customers during onboarding and throughout active orders; collaborate with Sales to ensure customer needs and expectations are clearly understood and addressed. Data Accuracy & Records: Maintain complete, accurate records in proprietary databases; perform routine data entry and shipment tracing across multiple systems. Performance & Improvement: Support departmental KPIs and customer satisfaction metrics; provide input on process improvement initiatives. Administrative Support: Perform document scanning, mail distribution, phone messaging, and daily schedule, log, and task updates. Be a Trusted Partner to Customers & Internal Teams Work collaboratively to deliver consistent, high-quality service experiences. Cross-Functional Collaboration: Partner with operations, dispatch, and sales teams to ensure smooth execution and issue resolution. Confidentiality & Professionalism: Handle sensitive customer and shipment information with discretion and care. What You Bring You combine strong customer service skills with accuracy and operational awareness. High school diploma or equivalent required; Associate degree or related coursework preferred 2+ years of customer service experience with an emphasis on import/export or logistics required Domestic and/or international transportation and logistics experience preferred Basic proficiency in Microsoft Excel, Word, and Outlook Ten-key by touch and typing speed of 35 WPM Clear verbal and written communication skills with strong listening abilities High attention to detail and data accuracy Your Strengths You're dependable, service-driven, and solutions-oriented. Customer-first mindset with strong problem-solving skills Calm, professional communicator in fast-paced environments Organized multitasker who meets deadlines consistently Collaborative team player who also works effectively independently Values-driven contributor who models The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork Why You'll Love Working at The Pasha Group At Pasha, your work directly impacts customer experience and operational success. Meaningful role supporting end-to-end transportation and logistics services Collaborative, supportive team environment Opportunities to grow within customer service and operations Competitive compensation, strong benefits, and a value-driven culture Ready to Be the Voice That Drives Customer Confidence? Bring your customer service expertise and logistics coordination skills to The Pasha Group and help deliver reliable, high-quality service every step of the way. Apply today. Screening Requirements Background Checks Must be fully vaccinated against COVID-19, except as prohibited by law. The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories