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User Support Analyst

Dartmouth College
remote work
United States, New Hampshire, Hanover
7 Lebanon Street (Show on map)
Jan 09, 2026
Position Information
























Posting date 01/09/2026
Closing date
Open Until Filled Yes
Position Number 0675701
Position Title User Support Analyst
Hiring Range Minimum $28.53
Hiring Range Maximum $35.66
Union Type Not a Union Position
SEIU Level Not an SEIU Position
FLSA Status Non-Exempt
Employment Category Regular Full Time
Scheduled Months per Year 12
Scheduled Hours per Week 40
Schedule
Location of Position
Hanover, NH
Remote Work Eligibility? Onsite only
Is this a term position? No
If yes, length of term in months. NA
Is this a grant funded position? No
Position Purpose
To serve as a consultant and trouble-shooter to members of the Dartmouth Medical School community on a broad range of largely conventional, personal computer-related applications and technologies for which relevant guidelines are generally available.
Description
Required Qualifications - Education and Yrs Exp Bachelors or equivalent combination of education and experience
Required Qualifications - Skills, Knowledge and Abilities
Four years of relevant experience in a personal computer environment.
Preferred Qualifications
Department Contact for Recruitment Inquiries Brian Dellinger
Department Contact Phone Number 603-646-5101
Department Contact for Cover Letter and Title Brian Dellinger
Department Contact's Phone Number
Equal Opportunity Employer
Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.
Background Check
Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Yes
Special Instructions to Applicants
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Additional Instructions
Quick Link https://searchjobs.dartmouth.edu/postings/84298
Key Accountabilities


Description
Consultant and Trouble-Shoot

  • Broad knowledge of the capabilities and operating characteristics of: personal computers including Windows and Apple machines; mainstream word processing, spreadsheet, graphics, and productivity software; mobile devices (including iOS and Android); personal computer peripherals.
  • General knowledge of TCP/IP networking.
  • Ability to configure TCP/IP settings.

Percentage Of Time 60


Description
Communication

  • Excellent interpersonal and communication skills for ongoing contacts and dependable, timely follow-up.
  • Ability to organize and set priorities.
  • Ability to work independently and to maintain a smooth work flow despite frequent interruptions.
  • Ability to lead workshops and meetings.
  • Ability to teach groups how to use tools and to solve problems.
  • Ability to build substantial personal knowledge based on research into computing questions and awareness of technology developments.
  • Ability to interact professionally and calmly when working with frustrated end-users.

Percentage Of Time 40
-


-- Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
-- Performs other duties as assigned
Applied = 0

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