ITOM Discovery & CMDB Lead Engineer

Requisition ID: 34527

At Terumo Blood and Cell Technologies, our 8,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.

We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.

With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.

ITOM Discovery & CMDB Lead Engineer

JOB SUMMARY

The ServiceNow ITOM Discovery & CMDB Lead Engineer is responsible for architecting, implementing, and operating ServiceNow Discovery and CMDB capabilities at enterprise scale. This role serves as the technical authority for Discovery, MID Server architecture, CMDB data quality, and alignment to the Common Service Data Model (CSDM).

This position requires deep hands-on experience with infrastructure technologies (Windows, Linux, networking, and cloud platforms) and the ability to design, troubleshoot, and defend Discovery implementations in complex, environments.

ESSENTIAL DUTIES

Discovery & MID Server Engineering

• Architect, deploy, and operate ServiceNow Discovery across on-prem and cloud environments.
• Design Discovery strategies including credential management, network segmentation, scan schedules, and scope controls.
• Deploy, harden, and manage MID Servers globally, including OS-level security, service accounts, and performance tuning.
• Monitor and troubleshoot Discovery execution, MID Server performance, and ECC Queue behavior.
• Lead root cause analysis and remediation for failed or inaccurate Discovery results.

CMDB Architecture & Governance

• Own CMDB data quality, CI lifecycle, and relationship accuracy.
• Configure Identification & Reconciliation (IRE), CI class promotion, and duplicate prevention strategies.
• Ensure strict alignment with the ServiceNow Common Service Data Model (CSDM).
• Prevent CMDB pollution through governance and reconciliation controls.

Infrastructure & Platform Collaboration

• Partner with Windows, Linux, network, cloud, and security teams.
• Translate infrastructure architecture into accurate CMDB representations.
• Address security concerns related to scanning and credentials.

ITOM Capability Enablement

• Support Service Mapping, Event Management, and ITOM Health.
• Integrate ServiceNow ITOM with third-party enterprise tools.
• Develop import sets, transform maps, and data policies.
• Provide operational metrics on Discovery coverage and CMDB accuracy.

Leadership & Operational Ownership

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  • Lead phased Discovery rollouts.
  • Maintain documentation, standards, and runbooks.
  • Mentor engineers and administrators.
  • Own failures and drive corrective actions.
  
  
  
  

MINIMUM QUALIFICATION REQUIREMENTS

Education

Bachelor's degree or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered.

Experience

• Minimum of 8 years of experience in IT Operations or Infrastructure Engineering.
• 5+ years hands-on ServiceNow ITOM/Discovery experience.
• Strong Windows, Linux, network, and cloud administration experience.
• Deep understanding of Discovery patterns, MID Servers, ECC Queue, and IRE.

Skills

• Ability to identify issues, propose solutions, plan and execute with little supervision.
• In-depth understanding of ITOM and ITSM processes, technology and methods applicable to platform management.
• Good communication skills with the ability to detail technical solutions.
• Ability to build and present solutions to senior management.
• Collaboration-minded and able to work constructively with other teams to achieve common goals.
• Strong background in developing and maintaining effective internal ITOM processes and procedures.

-Or-

An equivalent competency level acquired through a variation of these qualifications may be considered.

Certificates, Licenses, Registrations

• ServiceNow CIS Discovery or ITOM certifications.

PHYSICAL REQUIREMENTS

Typical Office Environment requirements include: reading, speaking, hearing, close vision, traverse, bending, sitting, and occasional lifting up to 20 pounds.

Target Pay Range:$97,600.00to$122,000.00 -Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base:7.0%

At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family.Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more.To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates.For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.

• Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
• In 2024, Terumo Blood and Cell Technologies reached $1.5 billion in revenue.
• We employ nearly 8,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
• We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
• Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  
  
  
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  
  
  
  
• We contribute to the Leukemia and Lymphoma Society (LLS), raising $2.4 million USD since 2025.

We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.

Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment.Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.