Mopar Field Operations - Data Analytics & Business Intelligence

Position Overview:

The Field Operations Data Analyst and Business Intelligence Manager plays a pivotal role in supporting the Headquarters (HQ) team responsible for managing a diverse field force across six business centers (West, Central, Midwest, Northeast, South, and Virtual). This position serves as a crucial two-way filter for requests between HQ and the field, ensuring effective communication and a deep understanding of field needs up to the executive level. The manager oversees various program reporting and customer experience tracking, delivers insightful ad-hoc reports, and identifies opportunities for enhancing service and parts operations. By leveraging advanced business intelligence tools and fostering cross-functional collaboration, the manager drives data-informed strategies that align with organizational goals.

Job responsibilities include but are not limited to:

• Act as the primary liaison between HQ and the six business centers (West, Central, Midwest, Northeast, South, Virtual).
• Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ.
• Conduct regular meetings with field business centers to gather insights and address concerns, ensuring alignment with organizational objectives.
• Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all business centers.
• Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each region's unique needs.
• Collaborate with program managers to ensure tracking metrics align with both HQ and field-specific goals.
• Collect and analyze customer feedback and behavioral data to evaluate the overall customer experience.
• Identify key drivers of customer satisfaction and areas needing enhancement.
• Develop and implement strategies to improve customer engagement and loyalty based on data insights.
• Create and deliver timely ad-hoc reports to support decision-making across different departments.
• Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs.
• Ensure accuracy and consistency in all reporting outputs.
• Cross-Functional Collaboration (e.g. Mopar Sales Reporting, CX, Quality Engineering, Supply Chain, Customer Care, TSO, etc.) - Partner with various departments to understand their data needs and provide relevant analytical support.
• Communicate findings and recommendations effectively to both technical and non-technical stakeholders.

The ideal candidate will excel in taking complex situations and programs and simplifying them for use across all levels of experience and knowledge. The role will require strong organizational and project management skills to facilitate project reporting and support inquiries for the BC. This individual will be accountable for sharing program metrics and collaborating with other departments to escalate issues quickly and effectively. As a part of this role, the expectations will be to have the ability to present data findings and opportunities within any setting including presentations to executive level leadership.

Basic Qualifications:

• Bachelor's degree
• 5+ years of experience in Part Sales, Marketing, Operations, Data Analytics or Finance
• Experience with data visualization tools like PowerBI, Tableau, etc.
• Proven problem solving and analytics skills
• Capability to review, understand and analyze data from a business analytics standpoint
• Self-starter with ability to multi-task and take ownership of programs
• Excellent verbal and written communication skills
• Experienced presenter and public speaker
• Advanced user of Microsoft or Google business tools including advanced Excel skills, and PowerPoint experience
• Robust understanding of Dealership Operations

Preferred Qualifications:

• Advanced degree (Master's) in Business or Marketing
• Experience in project/program management
• Automotive/Dealership retail or aftermarket experience
• Mopar Field Experience