IT Support Analyst

Connecting and Protecting People, Microwave Products Group (MPG) is a leading global provider of mission-critical engineered electronic components and subsystems comprised of five business units in six manufacturing locations. Our brand names are recognized globally including: BSC Filters, York, UK; Criteria Labs, Austin, TX; Dow-Key Microwave, Ventura, CA; Pole/Zero, West Chester, OH; Espy, Austin, TX; and K&L Microwave, Salisbury, Maryland and Dominican Republic.
Our expertise is the design and manufacture of communications-based specialty products - engineered components and subsystems - for demanding military, space, commercial aerospace/industrial, and telecom infrastructure applications where function and reliability are crucial.

POSITION OVERVIEW:

IT Support Analyst works directly with end users to diagnose and resolve a wide variety of software and hardware issues in a fast-paced, team- oriented environment. They also manage new employee onboarding, including workstation setup and configuring Active Directory/Exchange Accounts. The IT Support Analyst role is to support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

RESPONSIBILITIES:

• Provide phone, email, desk side and remote desktop support.
• Provide prompt and courteous customer service to a diverse client base.
• Excellent diagnostic and troubleshooting skills.
• Exceptional verbal and written Communication.
• Knowledge of troubleshooting various operating systems such as Windows 10 and 11.
• Hardware Life Cycle and Inventory of equipment
• Perform a variety of routines to moderately complex technical tasks in the installation, operation and maintenance of computer equipment and systems.
• Responsible for ensuring the administration, operation, and maintenance of networked and stand-alone computer systems, providing ongoing computer support by troubleshooting hardware and software problems
• Installing hardware and software
• Be the customer contact with service providers and overseeing the purchase of additional hardware and software systems.

ESSENTIAL SKILLS:

• Excellent technical knowledge of network and PC hardware
• Excellent communication, excellent time management and multi-tasking skills
• Hands-on hardware troubleshooting experience.
• Considerable knowledge of Windows 10 and 11 software, hardware, networks, etc.
• Considerable knowledge of computer systems and office automation/data sharing and computer hardware and software applications

• Knowledge of local area networks (LANs) and working technical knowledge of current network protocols, operating systems and standards.
• Extensive equipment support experience.
• Experience with Help Desk ticketing systems
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides along with the ability to create training materials as needed.
• Ability to conduct research into PC issues and products as required.
• Effective interpersonal skills and relationship-building skills.
• Strong written and oral communication skills.
• Ability to present ideas in user-friendly language.
• Understanding of the organization's goals and objectives.
• Self-motivated and directed.
• Keen attention to detail.
• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong customer-service orientation.

QUALIFICATIONS SUMMARY:

• Associates degree (Bachelor's degree preferred) in Computer Science or related field,
• 2 or more years of direct experience with end use support or any combination of training and experience which meets the essential skills.

Work Arrangement : Onsite

Pay Range: $24.00 - $28.00per hour

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance, ;business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contactaccommodations@mpgdover.comfor assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function :