Automotive Commercial Account Sales Representative

It's a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Job Description:

Primary Duties and Responsibilities:

Responsible for locating, developing and signing Commercial Fleets, National Accounts, Federal, State and Local Governments tire and service programs for Car Care operations within AAA-ACG market areas. Provide exceptional member and client experience by effectively representing AAA in a manner that will develop a profitable and sustainable network of accounts. Manages on-going relationships by supporting the defined sales process and systems, to ensure maximum productivity and to meet budgeted revenue and expense targets for the program(s). Duties may include:

• Works with associates, outside vendors, and through cold calling to solicit new commercial fleet account/business.
• Works closely with Car Care managers to acquire new commercial fleet business.
• Collaborate with Car Care Managers to provide high-quality service experience within the stores and maintain relationships with fleet clients.
• Creates and produces commercial fleet program training materials.
• Conduct seminars and training classes on the commercial fleet programs.
• Conducts sales presentations to prospective customers and internal AAA Partners.
• Mail out sales letters and commercial fleet product information to prospective customers.
• Works closely with the Car Care personnel on improving retail site volume growth and profitability though fleet account sales.
• Utilizes relationship management skills to work with existing commercial fleet customers in upgrading and/or resolving their commercial fleet program needs.
• Manage existing accounts by making sales calls and getting feedback from the clients.
• Serves as liaison between customers, retail field operations, payment processing team, IT team and National Account partners.
• Works closely with National Account partners in resolving customer billing problems/issues.
• Grows the AAA Car Care brand name, and tire and service menu.
• Proactively delivers superior customer satisfaction by anticipating customer's needs.
• Actively participates in the development and implementation of commercial fleet marketing programs.
• Keep abreast of competitive fleet programs and offers, as well as attending and participating in industry trade shows and vendor fairs.
• Monitors and reports monthly production.
• Conduct financial and productivity analysis on accounts and programs.

Required Qualifications

Education:

• High School diploma, GED or Technical school graduate/certification
• Possession of a good driving record and a valid State driver's license.

Experience:

• 3 to 5 years of directly related automotive or customer service experience
• 3 to 5 years of successfully coaching and developing others
• Experience analyzing causes of problems based on financial statements and metrics, as well as developing and recommending solutions
• Experience communicating and advising facility owners, customers or members regarding standards, policies and procedures
• Experience resolving member/customer service issues

Knowledge and Skills:

• Strong interpersonal and communication skills, including ability to build rapport and trust, understand different personalities and strengths in others, and modify approach accordingly.
• Complaint management, negotiation and conflict resolution skills.
• Ability to review a business situation and using financial data/metrics, develop strategies and implement plans to support a successful business model.
• Working knowledge of Microsoft applications (e.g. Word, Excel, PowerPoint)
• Automobile maintenance and operation

Preferred Qualifications

• Bachelor's degree in Business Administration, Accounting, Communications or a related field, is preferred.
• Technical training in automotive repair and previous experience in the automotive industry.

Work Environment

Frequent travel required (up to 60% of work time) with exposure to road hazards and temperature extremes.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.