Administrative Supervisor

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We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an Administrative Supervisor, you will provide leadership and management to ensure that services are provided within professional standards. Administrative functions supported could include front office, scheduling, insurance, health information, and teleradiology.

This is a full-time position working 40 hours per week; shifts are Monday through Friday, 8:30am - 5:00pm.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

(45%) Staff and Department Supervision

• Establishes associate schedules to provide for planned time off, ensuring appropriate staffing levels and adequate center coverage
• Monitors and approves timecards
• Manages hiring process for new team members in partnership with HR
• Implements training program for new associates
• Initiates and participates in staff performance evaluations, compensation and development of associates including performance improvement plans, disciplinary actions and/or terminations
• Leads regular staff meetings and employee one-on-ones
• Evaluates workflow and implements process improvements for the team
• Ensures team has knowledge of company and department policies and corresponding procedures are in place
• Supports associates ensuring highest level of patient satisfaction
• Fosters a team environment, ensuring appropriate communication between departments
• Creates and updates center's information manuals and process documents
• Develops and monitors the teams' performance through QA process
• Leads special projects and/or committees, as assigned

(45%) Registration, Scheduling, Insurance, Health Information and/or Teleradiology

• Answers phones and handles calls in an efficient and friendly manner
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Coordinates patient relations, ensuring quality service is delivered
• Maintains front office operations such as ordering office supplies, magazines, organizing coffee and office supplies, and assisting with office cleaning
• Faxes reports, billing requests, and medical release forms to as requested
• Ensures performance of daily center banking functions to include accurate completion of daily cash logs, bank deposit, and all receipts
• Schedules patient examinations
• Communicates daily with technologist(s) and radiologist(s) on administrative matters
• Maintains an accurate and up to date pending-scheduling list
• Checks all exams for pre-certification with patient's insurance company
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Assists in the maintenance of up-to-date and accurate database functions on all current and potential referring physicians
• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers and obtains proper authorization if needed prior to appointment

(10%) Performs other duties as assigned