Manager, Intermodal Operations

Information for California residents about our collection and use of job applicant personal information can be found here: Privacy Practices

• Dispatch & Team Leadership: Manage day-to-day activities of the dispatch and transportation teams supporting intermodal rail, FCL, OTR, local trucking, and drayage operations.
• Performance Management: Ensure performance meets or exceeds KPIs and SLAs through proactive planning, monitoring, and corrective action.
• Track & Trace Excellence: Develop and lead effective track-and-trace procedures, ensuring timely, proactive communication to Sales and internal and external customers on load status.
• Disruption Management: Identify, prevent, and resolve transportation disruptions and operational complexities to protect customer service and transit commitments.
• Vendor & Partner Oversight: Develop and maintain strategic relationships with rail carriers, trucking partners, and brokers; serve as Transportation's lead rail point of contact across the enterprise.

• Cost & Financial Management: Manage transportation expenses, accruals, and reporting across weekly, monthly, quarterly, and annual cycles; analyze trends and explain variances.
• Equipment & Yard Coordination: Partner with Equipment Management to ensure container, chassis, and CY availability; oversee repositioning, storage, and M&R cost effectiveness.
• Port & Rail Coordination: Collaborate with port operations and Dispatch Rail Coordinators on rail billing, on-dock/off-dock opportunities, and drayage execution to optimize cost and transit time.
• Systems & TMS Leadership: Oversee staff training and use of TMS platforms; recommend and participate in TMS enhancements, EDI integrations, and system updates.
• Operational Strategy: Recommend and implement strategies to optimize freight costs while maintaining agreed service levels.

• Customer & Sales Support: Partner with Sales to support protected, current, and challenging accounts and contribute to new account development.
• RFQ/RFP & Carrier Management: Participate in RFQs/RFPs, contracting, and negotiations; maintain SLAs and carrier performance scorecards.
• Reporting & Insights: Deliver regular reporting on service levels, productivity, and financial performance to support informed decision-making.
• People Leadership: Coach, develop, and manage staff performance, career growth, and accountability within a high-performing team culture.

• Bachelor's degree in Logistics, International Business, or related field (or equivalent experience)
• 5+ years of progressive operational leadership experience in freight, transportation, rail, or intermodal environments
• Proven experience managing transportation operations in and out of port facilities
• Direct people management experience leading dispatch or operations teams
• Strong understanding of intermodal rail operations, dispatch workflows, and vendor management
• Proficiency with Microsoft Office and Transportation Management Systems
• TWIC preferred

• Confident leader who builds and sustains high-performing teams
• Analytical problem-solver who thrives amid changing priorities
• Clear communicator who collaborates effectively across business units
• Customer-focused operator who balances service, cost, and growth
• Culture champion who lives The Pasha Way: Excellence, Honesty & Integrity, Innovation, and Teamwork

• High-visibility role influencing intermodal strategy and execution
• Collaborative environment with strong operational and commercial partnerships
• Opportunities to lead innovation across dispatch, systems, and cost optimization
• Competitive compensation, comprehensive benefits, and long-term career growth

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories