Family Service Client Representative

LOCATION: Albuquerque, New Mexico

STATUS: Part-time/ Non-Exempt

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• High School Diploma or GED
• Experience in social services preferred
• Working knowledge of community resources
• Ability to work with persons in emotional crisis and to work under stress
• Ability to develop and maintain a professional working relationship with clients and staff alike
• Valid New Mexico Driver's License with a clean DMV record from the past three years
• Strong computer and office skills, including Word and Excel
• Bilingual preferred but not required
• Knowledge of Salvation Army policies and procedures
• Understanding and agreement with The Salvation Army's evangelical and spiritual mission
• Able to respond to authority and work within a hierarchical chain of command structure
• Must be able to pass a criminal background check

RESPONSIBILITIES:

• Client Intake: Interview client to assess need. Daily data entry and maintain client record. Referrals as appropriate
• Preparation of daily, weekly and monthly reports as required
• Coordinate and network with community providers and assist in maintaining community resources listings
• Input client data entry on Social Service software
• Work alongside other departments as needed (ie. ARP, etc)
• Assist in social services seasonal program (food & gift distribution, etc.)
• Assist in food bag preparation and distribution as needed
• Practice safety in all facets of job performance
• Keep work area clean and neat. Assist in maintaining general cleanliness of facility
• Other related duties as assigned

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 40 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.