DCS CASE MANAGER DEVELOPMENT COACH - 01132026-74299

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, PRE-SERVICE TRAINING, DAVIDSON COUNTY

This is a DCS CM Development Coach for the Pre-Service Coaching division of the Statewide Training Services Team. This position is currently located in Davidson County.

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Qualifications

Education and Experience: Bachelor's Degree plus 3 years of TN DCS Case Management experience.

Necessary Special Qualifications: Applicants for this class must:

1. Must be at least twenty-one (21) years of age on the date of application;
2. Be a citizen of the United States;
3. Possess a valid driver's license prior to and during employment;
4. Have a good moral character, as determined by investigation;
5. Complete a criminal history disclosure form in a manner approved by the appointing authority;
6. Have no conviction for a felony;
7. Agree to release all records involving their criminal history to the appointment authority;
8. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
9. Submit to and pass a pre-employment screening test for use of illegal drugs.

Overview

An employee in this classification is responsible for coaching and developing case management staff at a lead level under general supervision that is of considerable difficulty. This classification performs responsibilities that are instructional and administrative. Work encompasses professional development through coaching, assessment, and training coordination of new and existing staff.

Responsibilities

1. Responsible for the pre-service nomination process for all staff as required. This includes collaborating with HR and regional leadership, making travel arrangements, submitting requested waivers, and ensuring new hires have all the needed equipment and support for a successful pre-service process.
2. Serves as an information liaison for new hires and their support teams. Provides onboarding information, and tracks/adjusts to scheduling changes throughout the pre-service process.
3. Facilitates Support Team Meetings (STM) to assess the new hire's progress throughout pre-service to include strengths and areas for development in the new hire's training plan in collaboration with their team. Provides feedback and utilize advanced motivational interviewing skills in planning to ensure optimal learning experience in pre-service.
4. Conducts individual coaching sessions with new hires related to observations of the new hire's practice skills and child welfare concepts. Utilizes those observations and discussions with supervisors and mentors to provide coaching for gaps in best practice knowledge and skills. Engages and teams with supervisors, mentors, and regional leadership to provide optimal support and effective feedback methods for staff.
5. Coaches and encourages staff to advocate for their own needs and well-being.
6. Conducts field observations of new hires directly interacting with clients and assessing their progress, practice, and skills. Provides real-time and subsequent coaching and feedback related to those interactions and observations to the new hire and support team.
7. Utilizes quality documentation in the Individual Learning Plan to capture progress, feedback, next steps, and assessment outcomes. Facilitates structured assessments of Case Manager competencies at required intervals throughout the pre-service process. Utilizes assessment outcomes to identify areas for development, readiness for training cases, and competency for certification.
8. Ensures that new hire has completed all pre-service requirements prior to certification and submit all appropriate documentation. Develops a professional learning plan with the support team for the supervisor to use for ongoing professional development and performance evaluations for the newly certified Case Manager.
9. Meets the training coordination needs of the region and relay regional training needs to office of training and professional management. Utilizes advanced knowledge of Edison administrative functions and assist staff with basic Edison functionality and troubleshooting.

Competencies (KSA's)

Competencies:

1. Communicates Effectively
2. Decision Quality
3. Plans and Aligns
4. Develops Talent
5. Collaborates

Knowledge:

1. Clerical
2. Customer and Personal Service

Skills:

1. Coordination
2. Active Learning and Listening
3. Instructing
4. Learning Strategies
5. Time Management

Abilities:

1. Written Comprehension
2. Deductive Reasoning
3. Inductive Reasoning

Tools & Equipment

1. Computer/Tablet
2. Smartphone
3. Copier/Printer/Fax