Senior Customer Experience Designer

Are you a Senior Customer Experience Designer looking to join one of the top companies in the Restaurant and Retail Technology industry?

Are you looking to further your career and grow?

Do you have experience in customer experience design, service design, human-centered design, or UX design?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work remotely with our client. Interested?

Here's what you'd do:

• You'll help to bring opportunities for seamless, scalable, and customer-centric experiences to life by researching, analyzing, and designing customer experience improvements.
• Plan and conduct qualitative customer research activities and quantitative testing throughout the project lifecycle, including collaborative sessions with customers and development partners to validate designs and make iterative improvements.
• Plan and lead ideation workshops with cross-functional partners to define and shape feasible and coordinated solutions.
• Envision and visualize new customer journeys and experiences and bring them to life through creative storytelling / Create "beta" experiences of service flows (e.g., role-play, Wizard of Oz testing, clickable workflows).
• Demonstrate thought leadership by engaging with designers throughout the company and beyond to share best practices and promote collaboration.

Here's what you'll get:

Pay: $50.00/hr.

Hours: 40 hours/week.

Length: Contract (February through the end of 2026).

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

• High School Diploma or GED.
• Minimum of 8 years of experience in customer experience design, service design, human-centered design, or UX design.

• Ability to design whole systems, not just interface elements or static pages.
• Ability to rapidly prototype large-scale concepts as well as smaller, more thoughtful individual interactions.
• Comfort working in Figma, Sketch, and Adobe XD.
• Great listening skills.
• Interest and comfort in applying AI tools in practice and to stay up to date with AI-led experience benchmarks.
• A passion for improving the customer experience, solving problems, and leading collaboration across teams.
• Excellent communication, presentation, and collaboration skills.
• A highly ambitious and entrepreneurial spirit with the ability to thrive in a dynamic and fast-paced environment.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.