Senior Desktop Engineer

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.

The Senior Desktop Engineer (VDI-Focused) is a senior technical role responsible for leading desktop and virtual desktop engineering initiatives across the organization. This position serves as a hands-on technical Subject Matter Expert (SME) with a strong emphasis on Virtual Desktop Infrastructure (VDI) platforms, including Citrix (CVAD / DaaS) and AWS WorkSpaces. This role is technical-leadership only (no people management) and is responsible for designing, implementing, optimizing, and supporting both physical endpoint and virtual desktop environments. The Senior Desktop Engineer partners closely with infrastructure, cloud, security, and end-user support teams to deliver scalable, secure, and high-performing desktop and VDI solutions.

Key areas of focus include:

• Citrix Virtual Apps and Desktops (on-prem and/or cloud-hosted)
• AWS WorkSpaces (design, cost optimization, performance tuning)
• Image engineering, profile management, and application delivery
• End-user experience optimization and performance troubleshooting
• Security, access controls, and compliance within VDI environments

Key Responsibilities

Virtual Desktop Infrastructure (Primary)

• Act as the SME for VDI platforms, with strong hands-on expertise in Citrix (application delivery and full VDI) and AWS WorkSpaces
• Design, implement, and maintain scalable VDI architectures aligned with business and security requirements
• Engineer and manage gold images, patching strategies, and lifecycle management for virtual desktops
• Optimize user experience, including login times, profile performance, application responsiveness, and graphics acceleration
• Troubleshoot complex VDI issues across networking, storage, compute, identity, and endpoint layers
• Partner with cloud and infrastructure teams on capacity planning, cost optimization, and resiliency
• Evaluate and recommend enhancements to VDI tooling (monitoring, automation, profile management, image tooling)
• Serve as a Subject Matter Expert for managed desktop solutions including:
  • Microsoft Configuration Manager (SCCM)
  • Microsoft Intune / Endpoint Manager
  • Microsoft Windows 10 / Windows 11
  • JAMF (macOS management)
  • VMware (vCenter / supporting infrastructure)
• Engineer secure, standardized desktop builds for both physical and virtual endpoints
• Lead OS upgrades, patching strategies, and endpoint lifecycle management
• Develop automation and standardization to reduce operational overhead

Position Qualifications:

• Bachelor's degree in Computer Science or equivalent professional experience
• 6+ years of experience in Desktop Engineering
• 3+ years of experience supporting enterprise VDI environments (Citrix and/or AWS WorkSpaces)
• Healthcare or regulated-industry experience strongly preferred
• Strong expertise in Citrix Virtual Apps and Desktops, including:
• Microsoft Windows 10 / Windows 11 administration and troubleshooting
• Microsoft Configuration Manager (SCCM)
• Microsoft Intune / M365 Endpoint Management
• Microsoft Active Directory and Group Policy
• Windows Server 2016 or newer

Preferred / Plus Skills

• FSLogix or equivalent profile management solutions
• VDI monitoring and performance tools (Citrix Director, ControlUp, etc.)
• Azure Virtual Desktop (AVD) or other DaaS platforms
• Scripting and automation (PowerShell)
• VMware vCenter familiarity
• JAMF (macOS endpoint management)

Professional Skills & Attributes

• Strong analytical and troubleshooting skills across complex, multi-layered systems
• Excellent written and verbal communication skills
• Ability to work independently while collaborating effectively with cross-functional teams
• Comfortable operating in high-pressure environments with critical service dependencies
• Customer-focused mindset with a drive to improve end-user experience
• Passion for engineering excellence, automation, and continuous improvement

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation.

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We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.