Asst Branch Operations Manager

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure with local service, nationwide. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main's 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Assist the day-to-day operations of the inside sales & operations function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquires about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions. Assist Branch Manager with input and feedback on most operations, processes, and helps develop results reports to present to the District Manager.

Major Tasks, Responsibilities and Key Accountabilities

• Assists with reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction, and assigns duties.
• Follows-up with customers to ensure satisfaction.
• Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques.
• Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
• Follows up on all sales orders, back orders, and special orders to ensure full shipment.
• Reviews the Back Order Report daily and expedites any pending back orders.
• Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided.
• Provides reliable information regarding product specifications, product suitability, pricing and availability.
• Keeps outside sales staff informed about all business activity that has transpired with his/her account base.
• Works the sales counter to serve in-store customers.
• Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Contributes to add-on sales by maintaining a high level of product knowledge.
• Attends all assigned product knowledge meetings and workshops.
• Assist with dedicated delivery processes and carrier services. Partners with support staff to ensure compliance with all DOT regulations.
• Assist with compliance with all safety and Hazmat rules and regulations, legal regulations, and human resource policies.
• Assists with fleet resources to meet daily customer service delivery requirements.
• Assist with slotting and storage layout for optimum efficiency.
• Assist branch leadership with safety and security of associates, facility, equipment, and inventory.
• Assist with compliance with processes and procedures to maintain accurate inventory levels and prevent shrinkage.

Preferred Qualifications

• Deep product knowledge and research skills.
• Basic knowledge of terminology used in the construction industry.

Career Level Dimensions

Typical Training/Experience

• Generally 7+ years of experience in a related field.
• May require certification.

Problem Complexity

• Solutions require analysis and investigation.

Autonomy

• Achieves planned results by decisions and actions based on professional methods, business principles, and practical experience.

Leadership

• Manages a group or team of professional individual contributors and/or indirectly supervises support staff.

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person's merit and qualifications directly related to professional competence. Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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