AI Program Management Intern

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Our Program Management organization ensures cross-team alignment and drives successful program execution and launches of new features, integrations, and operational improvements. We are looking for an intern to help us automate and streamline program-management workflows and gain hands-on experience in both AI and product management. As an Intern on the Program Management team, you will collaborate with program managers, data scientists, and engineers to identify manual and repetitive tasks ripe for automation.

This role is not eligible for CPT, OPT or sponsorship now or in the future.

This position is an individual contributor role reporting to Sr. Manager, Program Management.

Responsibility

• Conduct user research and process mapping to understand pain points in current workflows
• Define product requirements and success metrics for AI-driven automation tools
• Work with ML engineers to prototype, test, and iterate on intelligent assistants, recommendation engines, or workflow-automation bots
• Develop simple dashboards or reports to monitor model performance and user adoption
• Present findings and roadmaps to stakeholders and incorporate feedback into subsequent iterations

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• Currently pursuing a bachelor's or master's degree in Computer Science, Artificial Intelligence, Engineering, Business, or a related field

• Experience with SDLC and Product Management Lifecycle

• Experience with basic programming (Python, JavaScript, or similar) and data analysis tools (Pandas, SQL)

• Experience with Google Suite

• Graduating December 2026, May/June 2027

Preferred

• Strong analytical and problem-solving skills, with an ability to break down complex processes

• Self-starter mindset with strong organizational skills and attention to detail

• Excellent written and verbal communication-comfortable conducting interviews and presenting to stakeholders

• Prior internship or coursework in product management, UX research, or AI/ML

• Experience with ML frameworks (TensorFlow, PyTorch) or no-code/low-code AI platforms

• Understanding of process-automation tools (Zapier, UiPath, Power Automate)

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $31/hour - $41/hour

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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