Technical Communicator - Paving

Milton CAT is seeking a driven and knowledgeable Technical Communicator to support our paving equipment portfolio across Maine, New Hampshire, and Vermont. In this high-impact role, you will serve as the technical expert for paving products, supporting technicians, service managers, and customers while acting as a key liaison between Milton CAT, Caterpillar, and Weiler. This position offers autonomy, regional travel, and the opportunity to influence training, product support, and customer satisfaction across our territory.

Pay Range: $85,000 - $105,000 depending on experience. This is a salaried position and includes a company vehicle.

Provide expert technical support to service departments in ME, NH, and VT for CAT and Weiler paving equipment.
• Diagnose complex mechanical, hydraulic, and electrical issues and assist technicians with timely repairs.
• Serve as the primary liaison between Milton CAT, Caterpillar, and Weiler to ensure clear communication of technical issues and product updates.
• Deliver technical training and New Product Introductions (NPIs) to technicians and service teams.
• Maintain consistent communication with shop and field management regarding product issues, updates, and best practices.
• Support growth opportunities in parts and service for paving products in collaboration with Product Support Consultants.
• Provide field-based problem resolution while maintaining high standards of customer service.

• Minimum of 5 years of experience working with earthmoving or heavy equipment in positions such as mechanic, Technical Communicator, or technical trainer.
• Strong mechanical and diagnostic skills, including proficiency with CAT systems such as SIS (Service Information System) and ET (Electronic Technician).
• Preferred experience within the paving industry, including pavers, rollers, screeds, and related machinery.
• Excellent written and verbal communication skills with the ability to interact effectively across various personnel levels.
• Strong organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license with a clean driving record.
• Ability to travel within ME/NH/VT

• High-visibility, expert-level role supporting critical infrastructure projects.
• Autonomy, company vehicle eligibility, and regional influence.
• Opportunities for professional development and growth in a respected, industry-leading organization.
• Strong support from Caterpillar and Weiler technical networks.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. Background check and drug screening are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.