Customer Success Manager
 Adobe Inc. | |
 United States, Illinois, Chicago | |
 Apr 07, 2026 | |
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The Opportunity As a CSM on our Frame.io Strategic Customer Success team, you'll be part of the team that delivers value to our Enterprise customers by teaching them how best to use Frame.io to achieve their business goals! Our CSMs lead onboarding, drive usage and adoption, and are ultimately responsible for the health and long-term growth of our Enterprise customer base. As a Strategic CSM, you will function as a Frame.io product consultant to your customers, providing training and workflow recommendations based on their use cases. This person will cross-collaborate with Sales, Product Marketing, Product Development, Support, and various teams across the Adobe ecosystem to guide their customers from the initial kickoff through their renewal, ultimately crafting champions along the way! We're looking for a sharp, self-motivated, empathetic problem-solver who wants to make a difference within a small but powerful team. This role will have a direct impact on our revenue growth and you will gain invaluable experience working closely with Frame.io & Adobe's top-tier customer base. What You'll Do * Build and maintain positive relationships with customers, understanding their needs, and ultimately deliver them a return on investment * Assist customers in effectively implementing and adopting the product, ensuring they achieve their desired outcomes and improve the value they derive from it * Hold onboarding sessions for new Enterprise customers, as well as new users within existing Enterprise accounts * Effectively manage and prioritize a large book of business * Conduct workflow reviews as needed to gain understanding of how your customers use Frame.io and how they could optimize + adopt further * Build and maintain deep product knowledge and customer-proven techniques within the four walls of Frame.io * Align with internal stakeholders such as Account Managers, Sales Specialists, Solutions Consultants, and Product Marketing to guide the customer through successful launch, adoption, and value realization * Gather customer feedback and provide valuable insights to the product development team to drive continuous improvement and develop the product's features and functionality * Identify customers with deployment risk and partner with Sales and Account Management partners to implement next best actions / get-well plans. * Create customer awareness around new Frame.io features and how they can improve existing workflows. What You Need to Succeed * 5+ years relevant work experience in Customer Success with a strong preference for experience in SaaS * Experience attaining and achieving Customer Success metrics * Experience with Salesforce or SaaS CRM platforms * Background in data review platforms such as Looker, Tableau, Microsoft Power BI, etc. * Experience as a self-motivated, collaborative, and responsible professional who is passionate about media production and/or creative workflows * Strong ability to get yourself up the curve on product knowledge and problem solving * Bachelor's Degree or equivalent experience Professional Attributes * Resourceful: Excellent at prioritizing, project management, and performing effectively in ever-evolving environments * Communicative: Exceptional presentation and interpersonal skills * Influential: Strong relationship management skills; proven ability to effectively navigate organizations and champion joint partnerships * Engaging: Highly effective at leading and facilitating executive meetings and engaging with the C-Suite * Available to travel approximately 15% About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity. Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more. Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. AI Use Guidelines for Interviews: At Adobe, we empower employees to innovate with AI - and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it's restricted during live interviews. See how we think about AI in the hiring experience. Expected Pay Range: Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $100,200 -- $183,975 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.In California, the pay range for this position is $127,100 - $183,975 In New York, the pay range for this position is $127,100 - $183,975 In Illinois, the pay range for this position is $110,600 - $160,100 At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP). In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award. State-Specific Notices: California: Fair Chance Ordinances Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. Colorado: Application Window Notice If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs. Massachusetts: Massachusetts Legal Notice It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. | |