New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Missouri, O Fallon
Jan 29, 2026
Customer Support Specialist (Billing Assistance Payment Support * HighVolume Contact Center)* Do you love solving problems, helping people, and making someone's day a little easier? Join our team as a Customer Support Specialist, where you'll become the first point of contact for customers who need answers, reassurance, and guidance. From billing questions to portal navigation, you'll play a key role in delivering an exceptional service experience. This role is perfect for someone who thrives in a fast-paced environment, communicates with confidence, and enjoys turning challenges into solutions. What You'll Do * Provide friendly, accurate assistance to customers by phone, chat, and email regarding billing questions, payments, account concerns, and portal navigation. * Take ownership of each customer interaction, ensuring requests are handled efficiently, professionally, and with a focus on resolution. * Analyze information, think critically, and make sound decisions that support the customer and the business. * Perform basic math (percentages, addition, division, subtraction) to help customers understand billing details. * Navigate multiple internal systems to research issues, verify information, and document interactions. * Maintain established productivity, accuracy, and quality standards in a fast-paced contact center environment. * Learn and follow all company policies, compliance requirements, and regulatory standards (including SOX and PCI). * Support additional tasks and projects as needed, including occasional overtime during high-volume periods. What You Bring * Strong communication skills-clear, professional, and customerfocused, both verbally and in writing. * Ability to make quick, informed decisions while maintaining a calm, positive customer experience. * Proficiency in computer usage, including Microsoft 365 (Outlook, Word, Excel, Teams), multi-monitor navigation, and cloud-based tools. * Professionalism, accountability, reliability, and pride in delivering exceptional service. * Strong problemsolving abilities and the capability to handle competing demands with confidence. Education & Experience * High school diploma or equivalent required; college coursework or a degree is a plus. * 1-2 years of customer service experience, ideally in a fast-paced, high-volume contact center. * Experience handling billing, payments, or account support is helpful. Job Type & Location This is a Contract to Hire position based out of O Fallon, MO. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in O Fallon,MO. Application DeadlineThis position is anticipated to close on Feb 6, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.