Product Owner l - Provider

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the "12 Angry Seniors." Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen-not dilute-our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

This role supports continuous improvement across provider product initiatives by identifying user needs, applying qualitative and quantitative insights, and contributing to datainformed product decisions that improve provider experience, operational efficiency, and patient/member outcomes. The Product Owner I collaborates with product, engineering, design, and provider operations partners to translate feedback and analytics into actionable enhancements, while developing technical and domain fluency and applying usercentered product practices under guidance.

You Will

Identifies user needs and defines clear goals for product and feature improvements within assigned initiatives across provider and clinical portfolios. Creates and maintains user stories and functional requirements, ensuring alignment with established product goals and workflows.
Uses qualitative and quantitative data to understand provider and clinician behavior and validate design and technical decisions. Applies evidence based reasoning to prioritize enhancements that improve clinical efficiency, provider experience, and operational performance.
Partners with engineering, UX, and clinical operations teams to deliver high quality features on time and within scope. Ensures user stories, acceptance criteria, and test cases are well defined and support measurable outcomes within provider and clinical workflows.
Collaborates across product, data, and design teams to translate feedback and analytics into actionable enhancements for provider and clinical users. Communicates clearly with technical and non technical stakeholders to ensure shared understanding of priorities and next steps.
Advocates for user centered design and continuous learning, bringing provider and clinician perspectives and industry awareness into daily product development practices.
Uses qualitative and quantitative data to observe provider user behavior and support validation of design, workflow, and technical decisions that impact provider efficiency and patient/member access.
Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for provider users, supporting improved provider engagement and operational performance.
Supports cross functional communication by documenting requirements, assumptions, decisions, and next steps for technical and non technical stakeholders involved in provider initiatives.
Incorporates provider and patient/member perspectives into daily product development activities, advocating for user centered design and continuous improvement within assigned initiatives.
Builds technical and domain fluency in relevant platforms, data concepts, and provider workflows, including an understanding of how product decisions influence access, coordination, and outcomes.

We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.

Actively support the achievement of SCAN's Vision and Goals.

Other duties as assigned.

Your Qualifications

• 0-3 years of experience
• Proven experience as a Product Owner or Product Manager, in a digital / AI-focused environment.
• Experience utilizing data and analytics to train and optimize performance.
• Experience partnering with service, call-center, or customer/member facing teams, preferably in the healthcare industry.
• Provide experience as a Product Owner or Product Manager in a digital / AI-focused environment delivering innovative solutions that enable business.
• Customer-focused, creative, iterative thinker with strong problem-solving skills.
• Ability to drive discovery sessions and workshops with business users.
• Strong planning, critical thinking and leadership skills.
• Ability to work well in a fast-paced and dynamic environment.
• Proven background in successful implementation of technology; including defining processes and documenting requirements (business, technology, and data).
• Strong program & project management skills
• Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners.
• Growing ability to understand provider and network workflows, user needs, and quality/access considerations, including how digital solutions impact patients/members, providers, and care teams.
• Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve provider experience, operational efficiency, and access/outcomes.
• Ability to support basic outcome measurement by partnering with analytics or reporting teams to define success metrics and monitor post release performance under guidance.
• Learning Agility - Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from providers and teammates.
• Collaboration - Ability to work effectively within cross functional teams, contributing to shared goals and supporting delivery of improvements to provider and patient/member experiences.
• Technical expertise - Advanced analytical skills
• Problem Solving - Advanced problem-solving skills
• Communication - Good communication and interpersonal skills
  

What's in it for you?

• Base Pay Range: $92,400 to $133,671 annually

• Internal Title: Product Owner I
• Work Mode: Mostly Remote

• An annual employee bonus program

• Robust Wellness Program

• Generous paid-time-off (PTO)

• 11 paid holidays per year, 1 floating holiday,, and 1 birthday holiday

• Excellent 401(k) Retirement Saving Plan with employer match

• Robust employee recognition program

• Tuition reimbursement

• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)