Solutions Specialist - Collaboration

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job summary

The Collaboration Solutions Specialist acts as the technical point of contact for collaboration solutions and when necessary, serves as an intermediary to route opportunities to the appropriate resources. This role aligns closely with sales teams to support solution growth objectives. The Collaboration Solutions Specialist brings advanced technical expertise within their core discipline and intermediate knowledge across adjacent areas. This individual builds and maintains strategic relationships with Sellers, Solution Architects and Solutions Specialists from other practice areas and is regarded as a trusted partner for driving business growth.

What you will do

• Maintains advanced knowledge of collaboration solutions to discover, qualify, recommend and compare products and services.
• Explains the features, benefits, and technical specifications of primary, secondary, emerging, complementary and advanced collaboration solutions.
• Maintains knowledge of adjacent technologies including contact center, digital signage, telephony, video, headsets, messaging and related disciplines
• Engages with customers to uncover business needs and recommend relevant solutions.
• Discusses collaboration technologies and solutions at a conceptual level with customers, including installation and implementation.
• Engages with customers to define business needs, discuss solutions and identify additional opportunities beyond the original scope.
• Participate in CDW customer events, delivering business focused Collaboration presentations through virtual platforms.
• Contributes to the sales team's knowledge base and shares information with specialists and Account Managers.
• Provides Account Managers with best practices and guidance for identifying and communicating solutions and services.
• Collaborates regularly with ITS coworkers to align on go to market strategies.
• Attends required partner and specialist trainings along with self-learning through online courses and labs.
• Maintains strategic relationships with CDW's collaboration partners.
• Attains role level certifications within primary and adjacent disciplines.
• Determine whether to route an opportunity or work it when received via Salesforce case.
• Handle prioritization of multiple areas of responsibility as well as different case opportunities based on scale and scope.

What we expect of you

• 3 years of technical solution sales or hands on experience with several of the partners listed below.
• Able to explain complex technical subjects clearly to non technical individuals.
• Demonstrate success engaging with and supporting sales teams.
• Strong oral and written communication skills.
• Ability to execute against goals and performance metrics.
• Adaptable to changing business needs, practice priorities and team coverage models.
• Able to communicate effectively and constructively with management, peers and coworkers.
• Strong problem solving skills and able to think creatively to generate proactive ideas that support sales growth.
• Motivated, self-starting and able to work independently.
• Strong passion for learning and teaching others.
• Cisco Flex process understanding, a plus
• Experience in Salesforce, a plus
• Proven success and experience selling collaboration solutions and services, a plus
• Technical Accreditations and/or Certifications with several of the following: 8x8, Cisco, Dialpad, Five9, Google, HP Poly, Jabra, Logitech, Microsoft Teams, NEAT, RingCentral, Shure, Yealink, Zoom, a plus

• Pay range: $52,000 - $95,300 depending on experience and skill set
• Benefits overview: https://cdw.benefit-info.com/
• Salary ranges may be subject to geographic differentials; annual bonus target of 25% subject to terms and conditions of plan

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review CDW's AI Applicant Notice.