Manager, Transport & Delivery

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

About the Role

We're looking for a solutions-focused leader with a passion for operational excellence to join our team as Manager, Transport & Delivery. In this role, you will be responsible for leading delivery teams and ensuring the effective, reliable, and high-quality execution of transport delivery operations. This position oversees day-to-day workflow, monitors delivery performance and quality, manages client communications against service level agreements (SLAs), and collaborates cross-functionally to drive continuous improvement and successful implementations. This role is accountable for achieving strong delivery outcomes aligned with organizational objectives.

What You'll Do

• Lead, coach, and develop delivery team members to achieve operational and performance goals.
• Set clear expectations, provide regular feedback, and conduct performance reviews.
• Plan, coordinate, and optimize daily transport delivery workflows to meet delivery schedules and demand.
• Monitor operational KPIs and adjust workflows as needed to maintain service levels.
• Serve as a primary point of contact for clients regarding delivery performance and SLA attainment.
• Manage client expectations, support onboarding activities, and resolve escalated issues in a timely manner.
• Partner with cross-functional teams to implement system enhancements, process changes, and new initiatives.
• Track delivery quality metrics, lead root cause analysis, and ensure corrective actions are implemented.

Basic Qualifications

• Bachelor's degree or equivalent work experience required.
• Minimum 5 years of experience leading projects in a complex, fast-paced environment.
• Proficiency in Microsoft Office Suite, particularly Excel (intermediate level or above), required.
• Experience in process management and cross-functional team leadership.
• Strong relationship-building and influencing skills.

Preferred Qualifications

• Six Sigma Yellow Belt certification or higher is an asset.
• 1-2 years of people leadership experience.
• Proven ability to navigate high-change environments and resolve client escalations effectively.
• Comfortable presenting to multiple levels of internal and external audiences.

Location

Owings Mills, MD

The hiring base salary range for this position is $101,900 - $140,140 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744. Element Fleet Management also uses AI-assisted tools to help screen and assess applications. These tools analyze information you provide (for example, your rsum and screening responses) to identify job-related skills, qualifications, and experience. AI outputs do not by themselves determine whether you advance or receive an offer - they assist recruiters and hiring managers. Final hiring decisions are made by people.

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